Client Services Manager

Lincoln Military Housing; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

A leading property company is seeking a Client Services Manager who enjoys relationship building and collaborating across departments. The role entails managing RFP processes, planning events, and supporting senior leadership. The ideal candidate will possess strong communication skills and relevant experience, contributing to the team’s success and client engagement.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Qualifications

• Bachelors’ degree preferred in Marketing, Graphic Design, or Communication.
• Experience with event planning preferred.
• Strong experience with PowerPoint.

Responsibilities

• Manage the RFP master library and assist with RFP pitch deck.
• Plan events such as quarterly TrendTalks and networking events.
• Collaborate with various internal departments for updated sales collateral.

Skills

Organizational Skills

Event Planning

Communication

Interpersonal Skills

Teamwork

Education

Bachelor's Degree in Marketing, Graphic Design, or Communication

Tools

PowerPoint

Google Suite

Excel

Word

Zoom

PDF

Job description

Overview

If you love making people feel at home, you’ll love working at Willow Bridge Property Company. Whether you’re just starting your career or joining later in your journey, we’re eager to help you find your perfect fit. Willow Bridge is a full-service residential property company with deep roots in the industry. Since our early days as Lincoln Property Company, we set the standard of excellence for multifamily operators and developers. Active in more than 75 markets in the U.S., Willow Bridge oversees over 180,000 apartment units and has $3B in owned assets under management.

Willow Bridge is currently hiring a Client Services Manager! We are looking for an entrepreneurial-minded person who enjoys building relationships with their team and with customers. Does that sound like you? Become part of the Willow Bridge family and grow your career path today.

Responsibilities

The Client Service Manager is a recently added position that has been created to focus on the support of the Client Services Team. The Client Service Manager reports to the Director of Client Services. This position will work closely with internal team members across different departments and throughout the country to ensure accuracy and organization of the Request for Proposal (RFP) process.

Key Responsibilities:

• Manages the RFP master library, content, and org charts of the clients' properties.
• Responsible for assisting with RFP PowerPoint deck & pitch deck.
• Planning of events such as quarterly TrendTalks, networking events and client appreciation events.
• Collaborates internally with different departments such as Marketing, Transitions, Asset Optimization, Operations & Procurement services to ensure updated sales collateral and display targeting.
• Work closely with the Communications department around newsletter management, press releases, and client communications.
• Support senior leadership across the company for RFP build out.
• Ownership of the Client Services page on the intranet for build outand management purposes.
• Streamline processes via tracking software such as SmartSheets, Google Drive, OneDrive, and Salesforce to ensure deadlines and projects are submitted.
• Assist with expense management for conferences and department events.
• Host RFP kickoff calls to assist with strategy, planning, and organization.
• Attend regional and national events to engage with internal team members.
• Create marketing and branding collateral for department events via PowerPoint & Canva.

Qualifications

Critical Skills & Qualifications:

• Bachelors’ degree preferred in Marketing, Graphic Design, or Communication.
• Strong organizational skills and experience with event planning preferred.
• Entrepreneurial spirit.
• Ability to establish and maintain collaborative relationships with business partners, including senior leadership.
• Strong experience with PowerPoint.
• Experience with Google Suite, Excel, Word, Zoom and PDF.
• Ability to prepare and deliver business presentations to executive leadership and peers.
• Strong communication, interpersonal and teamwork skills and abilities; high integrity.

Benefits

Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.