Residential Concierge & Guest Experience Lead

Related Management Company; Boston (MA); Presencial; USD 32.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

401(k) plan

Medical, Vision, Dental options

Life insurance

Descripción de la vacante

The Quinn at Related Management Company is seeking a Concierge to welcome residents and guests with warmth and professionalism, manage deliveries, and keep the lobby inviting. You will support tours and events, monitor access, and assist with move-ins/outs in a luxury, service-driven environment.

Ideal candidates have 1–3 years in hospitality or luxury properties, can use CRM and logging tools, and hold a high school diploma or equivalent.

Formación

• 1–3 years of hospitality or luxury properties experience.
• Comfort using basic digital tools (logging systems, CRM, emails, MS Office).
• High school diploma or equivalent.

Responsabilidades

• Greet residents and guests with professionalism and warmth.
• Announce visitors and manage deliveries with care.
• Keep the lobby calm, clean, and inviting.
• Support leasing tours and resident events with a polished front desk presence.
• Conduct lobby checks for lighting, music, scent, and overall atmosphere.
• Monitor building camera systems and logs.
• Track vendor and contractor activity and follow access procedures.
• Respond to safety or privacy concerns calmly and appropriately.
• Log and organize packages and deliveries using digital tools.
• Track service requests and amenity bookings.
• Support the package room and inventory systems.
• Manage visitor logs and help maintain accurate resident preferences.
• Prepare elevators and common areas for scheduled moves.
• Notify the Resident Manager of unscheduled move-ins/outs.
• Ensure smooth transitions with clear communication.
• Welcome prospective residents and alert the leasing team.
• Share branded materials and collect contact information.
• Maintain a composed and helpful presence.
• Offer local tips, help with events, and maintain bulletin boards.
• Remember and act on resident preferences to personalize service.
• Be a trusted connector in the community.
• Follow all emergency procedures and stay calm under pressure.
• Step in to solve service issues when possible, and elevate as needed.
• Follow up with residents to ensure satisfaction.
• Keep the front desk clean and organized.
• Join daily huddles and team updates.
• Model professionalism and emotional intelligence.
• Take on special assignments when asked.

Conocimientos

Customer service

Hospitality experience

Digital tools

Stamina

Educación

High school diploma or equivalent

Herramientas

CRM platforms

Logging systems

MS Office

Descripción del empleo

The Quinn at Related Management Company is seeking a Concierge to welcome residents and guests with warmth and professionalism, manage deliveries, and keep the lobby inviting. You will support tours and events, monitor access, and assist with move-ins/outs in a luxury, service-driven environment.

Ideal candidates have 1–3 years in hospitality or luxury properties, can use CRM and logging tools, and hold a high school diploma or equivalent.