Residential Concierge Assistant

Four Seasons Hotel; Fort Lauderdale (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hotel in Fort Lauderdale seeks a Residential Concierge Assistant to enhance resident experiences through exceptional service. This full-time role involves welcoming guests and managing their requests while ensuring a high standard of hospitality. Candidates should possess strong interpersonal skills and hotel experience, alongside the ability to thrive in a fast-paced environment.

Benefits

Competitive Salary

Comprehensive benefits package

Complimentary Accommodation at other Four Seasons Hotels

Complimentary Employee Meals

Excellent Training and Development opportunities

Qualifications

• Experience as Bell Attendant, Door Attendant, or Lobby Page in luxury hotel preferred.
• Strong personal presentation and interpersonal skills.
• Ability to lift and move up to 100 lbs.

Responsibilities

• Welcome residents and guests, creating a sense of arrival.
• Assist with unloading groceries, parcels, and luggage.
• Handle customer interactions with professionalism and hospitality.

Skills

Excellent communication skills

Interpersonal skills

Time management

Multi-tasking

Tools

Microsoft Office Suite

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.

About the role

The Residential Concierge Assistant, known at our property as Residential Page, creates a strong sense of arrival for residents and guests by welcoming them to the building and assists residents by making deliveries such as packages, mail, faxes, and other items to guest rooms.

What you will do

• Creates a strong sense of arrival for residents and guests by welcoming them to the building. Open Residence doors for all residents and guests and welcome by name.

• Assist the residents with unloading groceries, parcels, and luggage.

• Assists Residential Concierge with responding to resident requests.

• Provide residents and guests with directions, recommendations, and information about the city and its attractions.

• Handle interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Resolve customer complaints, assist customers in all inquiries in connection with Residence and hotel services, key Four Seasons personnel and in-house events, etc.

What you bring

• Prior Bell Attendant, Door Attendant, or Lobby Page experience, preferably in a luxury hotel or resort.

• Excellent personal presentation and interpersonal skills.

• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.

• Ability to operate all computer equipment necessary to perform the job; knowledge of Microsoft Office Suite preferred/is a plus.

• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.

• Ability to lift, carry, and move up to 100 lbs.

What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• Full-Time

• This position requires the flexibility to work a diverse schedule encompassing days, evenings, overnights, weekends, and holidays

Miscellaneous:

US work authorization is required.

Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf