Residential Concierge

Four Seasons Hotel; Fort Lauderdale (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Four Seasons Hotel in Fort Lauderdale seeks a dedicated Residences Concierge to manage guest requests with exceptional service. Ideal candidates will possess strong interpersonal skills, extensive local knowledge, and at least 2 years of experience in a luxury environment. Enjoy a competitive salary and comprehensive benefits while working in a prestigious seaside location.

Benefits

Competitive Salary

Comprehensive benefits package

Complimentary Accommodation at other locations

Complimentary Employee Meals

Excellent Training and Development opportunities

Qualifications

• At least 2 years of Concierge experience in a luxury hotel.
• Excellent personal presentation and interpersonal skills.
• Extensive knowledge of Fort Lauderdale area attractions.
• Ability to work in a fast-paced environment.

Responsibilities

• Handles various resident requests with a focus on hospitality.
• Maintains local information for guests regarding events and activities.
• Collaborates with other staff to ensure smooth handling of arrivals and departures.

Skills

Customer Service

Interpersonal Skills

Time Management

Knowledge of Fort Lauderdale

Multi-tasking

Tools

Opera

HotSOS

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.

About the role

The Residences Concierge responds to a variety of requests in a timely and efficient manner by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Provides coaching and training on all processes and standards.

What you will do

• Handles wide variety of resident requests, handling all interactions with the highest level of hospitality and professionalism and accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

• Maintain knowledge of activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.

• Maintain updated desk collateral and information for restaurants, museums, attractions, maps, and other local attractions.

• Process packages, faxes, messages, and mail.

• Utilize a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.

• Work closely with Door Staff, Pages and Valet Parking to assure smooth handling of resident arrivals and departures. Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of the lobby coverage and door.

What you bring

• At least 2 years of Concierge experience, preferably in a luxury hotel or resort.

• Excellent personal presentation and interpersonal skills.

• Extensive knowledge of the Fort Lauderdale area and local attractions, restaurants, and special exhibits.

• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.

• Ability to operate all computer equipment necessary to perform the job; knowledge of Opera and HotSOS preferred/is a plus.

• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.

• Ability to lift, carry, and move up to 50 lbs.

What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

• Full-Time

• This position requires the flexibility to work a diverse schedule encompassing days, evenings, overnights, weekends, and holidays

Miscellaneous:

US work authorization is required.

Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf