Residential Concierge

Four Seasons; San Francisco (CA); On-site; USD 52,348 - 56,481; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Retirement Plan

Complimentary accommodation at other 4

Complimentary employee meals

Employee development opportunities

Job summary

Four Seasons Hotel San Francisco & Private Residences is seeking an experienced Residential Concierge to assist Residents and guests with arrangements inside and outside the hotel, delivering courteous and professional service. You will pre-register, block reservations, and provide local recommendations, while maintaining the desk and using the hotel computer system.

The hourly rate is $39.08 and a comprehensive benefits package is provided.

Qualifications

• Excellent customer service and guest contact skills.
• Minimum two years’ experience in the same or similar role required.
• Prior Concierge or Hotel Concierge experience is preferred.
• Reading, writing, and oral proficiency in English is required.
• Must be able to multi‑task and have the ability to manage priorities with a high attention to detail.
• Must be able to work a flexible schedule (mornings/nights/weekends).

Responsibilities

• Provide accurate information to residents and guests in a courteous manner; fill all resident requests or requirements; anticipate resident needs.
• Know, communicate effectively, and sell activities available in the area, e.g. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc.
• Handle residence floor guests and vendors check‑ins/check‑outs.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co‑workers, supervisors, and outside contacts.
• Pre‑register, block, cancel and secure future reservations following hotel policies and procedures.
• Properly handle incoming and outgoing mail, packages and faxes.
• Maintain the Residence Concierge desk, office and storage areas in an orderly manner.
• Utilize the hotel computer system and phone system effectively.

Skills

Customer service

Guest relations

English proficiency

Multi-tasking

Tools

Hotel computer system

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the Location

A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean. Four Seasons Hotel San Francisco overlooks Yerba Buna Gardens and is located just steps away from the City’s Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city's finest cultural and dining venues.

Residential Concierge

We are actively searching for an experienced and energetic individual to join our team as a Residential Concierge at Four Seasons Hotel San Francisco & Private Residences.

The Role – Overview

The role of the Residential Concierge is to assist with Residents and their guests of the exclusive Four Seasons Residences with arrangements within and outside the Hotel. The Residence Concierge must be able to respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comply with all Four Seasons’ policies and procedures.

Essential Functions

• Provide accurate information to residents and guests in a courteous manner; fill all resident requests or requirements; anticipate resident needs.
• Know, communicate effectively, and sell activities available in the area, e.g. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
• Handle residence floor guests and vendors check‑ins/check‑outs.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co‑workers, supervisors, and outside contacts.
• Pre‑register, block, cancel and secure future reservations following hotel policies and procedures.
• Properly handle incoming and outgoing mail, packages and faxes.
• Maintain the Residence Concierge desk, office and storage areas in an orderly manner.
• Utilize the hotel computer system and phone system effectively.

Qualifications & Experience

• Have excellent customer service and guest contact skills.
• Minimum two years’ experience in the same or similar role required.
• Prior Concierge or Hotel Concierge experience is preferred.
• Reading, writing, and oral proficiency in the English language is required.
• Must be able to multi‑task and have the ability to manage priorities with a high attention to detail.
• Must be able to work a flexible schedule (mornings/nights/weekends).

Benefits

• Hourly Rate: $39.08.
• Market‑leading benefits (Medical, Dental, Vision).
• 401(k) Retirement Plan.
• Complimentary Accommodation at other Four Seasons Hotels and Resorts.
• Complimentary Employee Meals.
• Be yourself and become a member of a work family that cares about you and invests in your development.
• Elevate your craft here and abroad! Seasonal “Task Force” opportunities are available.
• Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned.
• Paid holidays, vacation, and sick days.

We look forward to receiving your application! Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. To access the EEOC is The Law Information poster please visit this website: https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf.