Residential Community Service Partner

University of California, Santa Cruz; California (MO); On-site; USD 56,000 - 63,000; Full time

Job summary

UC Santa Cruz is seeking a Residential Community Service Partner to provide nightly security and safety for the Residential Community Service Program (RCSP) on the main campus. The role operates seven nights a week (7 PM–3 AM) with a shift differential and requires liaison with Fire, Police, and Dispatch.

Responsibilities include patrols, lockup, reporting, emergency preparedness, and occasional driving of campus vehicles.

Qualifications

• Customer-service experience interacting positively with all personnel levels.
• Strong interpersonal skills to connect with staff, students, and external constituents respectfully yet authoritatively.
• Excellent writing skills for clear and concise reports and correspondence.
• Strong communication skills for listening, mediating, negotiating, and promoting open dialogue.
• Critical-thinking and problem-solving skills to analyze problems and implement innovative solutions adhering to campus policies.
• Knowledge of safety and security industry standards and practices.
• Proficiency in desktop applications, document creation, and email.
• Ability to explain complex policies and procedures effectively.
• Judgment and discretion with sensitive or confidential matters.
• De-escalation skills to calm tense situations and prevent violence.
• Ability to work independently and as part of a team.

Responsibilities

• Community Patrols (70%): night patrols, lockup, manage keys, respond to Dispatch, assist residents, identify hazards.
• Reporting (15%): log observations, document policy violations and incidents.
• Emergency Preparedness (10%): know SSDOC procedures, provide first aid/CPR/AED, manage evacuations, be ready for CERT.
• Other Duties (5%): drive campus vehicles, perform CHES tasks.

Skills

Customer service

Interpersonal skills

Writing skills

Communication

Problem solving

Safety standards

Desktop applications

Policy explanation

Judgment

De-escalation

Teamwork

Job description

About UC Santa Cruz

UC Santa Cruz is a public university unlike any other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It is known for its unconventional spirit of innovation and experimentation, thriving on a campus renowned as one of the most beautiful in the world.

Department Overview

Colleges, Housing, and Educational Services (CHES) is a multi‑funded organization of the Division of Student Affairs and Success (DSAS) at UC Santa Cruz. CHES provides leadership in college student life, residential services, housing, facilities, capital planning, dining, conference services, early education, and business analysis. It offers housing and dining to approximately 9,500 students.

Job Summary

Under the general supervision of the Residential Community Service Supervisor, the Residential Community Service Partner provides residential safety and security services for the Residential Community Service Program (RCSP), operating seven nights a week, 365 nights a year from 7 pm through 3 am. The incumbent serves as a liaison with Fire, Police, and Dispatch, responds to student concerns, and documents all community interactions.

Appointment Information

Budgeted Salary: $28.43 hourly.

Benefits Level Eligibility: Full benefits.

Job End Date: None.

Work Location: UC Santa Cruz Main Campus.

Union Representation: Service Employees (SX).

Job Code Classification: 005328 – PROCTOR.

Travel: Never or Rarely.

Schedule Information

• Full‑time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: TBD – Work Days and Schedules discussed at interview
• Shift Includes: Evenings, Nights, Swing Shift, Weekends – discussed at interview
• Shift Differential: Additional $1.00 per hour on qualifying shifts

Job Duties

• Community Patrols (70%)
  • Provide nightly foot patrols throughout the assigned residential community.
  • Complete nightly lockup.
  • Maintain security of assigned keys.
  • Respond as directed by Dispatch to radio calls.
  • Provide assistance and support to residents as needed.
  • Identify and mitigate unsafe conditions or health risks.
• Reporting (15%)
  • Log and report community observations regarding student events, gatherings, and unusual happenings.
  • Provide written documentation of all policy violations, interactions, incidents, radio calls, emergencies, and other observations as per departmental procedures.
• Emergency Preparedness (10%)
  • Familiar with and ready to enact the Student Services Disaster Operations Committee (SSDOC) procedures.
  • Provide first aid, CPR, or AED services as needed.
  • Manage evacuations and extinguish small fires as necessary.
  • Familiar with Community Emergency Responder Team (CERT) practices and prepared to respond to emergencies.
  • Maintain current training in CPR/first aid/AED, CERT, and emergency plans.
• Other Duties (5%)
  • Drive campus‑owned vehicles and/or a personal vehicle as needed.
  • Perform additional duties assigned in support of CHES and the university.

Required Qualifications

• Customer‑service experience interacting positively and professionally with all personnel levels.
• Strong interpersonal skills to connect with staff, students, and external constituents respectfully yet authoritatively.
• Excellent writing skills for clear and concise reports and correspondence.
• Strong communication skills for listening, mediating, negotiating, and promoting open dialogue.
• Critical‑thinking and problem‑solving skills to analyze problems and implement innovative solutions adhering to campus policies.
• Knowledge of safety and security industry standards and practices.
• Proficiency in desktop applications, document creation, and email.
• Ability to explain complex policies and procedures effectively.
• Judgment and discretion with sensitive or confidential matters.
• De‑escalation skills to calm tense situations and prevent violence.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience with security patrols, POST, Neighborhood Watch, or similar training.
• Experience providing safety and security to a similar residential community.
• Proficiency with two‑way radios in a professional setting with dispatchers.

Special Conditions of Employment

• Background criminal history check.
• Employment misconduct disclosure process.
• CPR/First Aid/AED certification or obtain within 60 calendar days.
• Valid California driver’s license and DMV pull‑notice program participation.
• Provide current DMV record at interview.
• Physical ability to walk multiple nightly rounds on uneven surfaces and climb stairs.
• Capability to extract and replace 45‑pound bollards (4′ posts).
• Ability to work outdoors in nighttime weather conditions year‑round.
• Safeguard assigned keys and maintain entryway security of access‑controlled buildings.
• Complete training within established time frames, including UC compliance training.
• Compliance with the University of California Vaccination Policy covering all employees.
• Mandatory reporting of child abuse or neglect under CANRA and signing a Statement Acknowledging Requirement prior to employment.

Misconduct Disclosure Requirement

Applicants must disclose if they have been subject to any administrative or judicial decisions within the last seven years involving misconduct, allegations, or ongoing proceedings. The definition of misconduct includes violations of employment policies or laws such as sexual harassment, discrimination, dishonesty, or unethical conduct.

Safety Statement

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, promote safety proactively, and report actual and potential accidents and injuries promptly.

Notice of Availability

In compliance with the Clery Act, the Annual Security and Fire Safety Report (ASFSR) is available at https://chancellor.ucsc.edu/annual-security-reports/. Copies may be requested from the UCSC Police Department.

EEO/AA

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti‑Discrimination Policy. The University undertakes affirmative action and anti‑discrimination efforts per its federal and state obligations.