Residential Community Service Supervisor

AgUpdate; Santa Cruz (CA); On-site; USD 63,000 - 77,000; Full time

Job summary

UC Santa Cruz is seeking a Residential Community Service Supervisor to lead the RCSP team across on‑campus housing. You will coordinate security, safety, and emergency response for residential communities serving thousands of residents and summer guests.

The role partners with Residential Life and campus safety units to maintain a safe living environment. Strong supervisory experience in security or safety is essential, with excellent communication and a commitment to serving a diverse campus

Qualifications

• High school diploma or equivalent is required.
• Experience in security, safety, emergency, and/or disaster response is preferred.
• Proven supervisory capability and ability to motivate staff.
• Excellent written and verbal communication skills.
• Experience supporting diverse communities and de-escalation skills.
• Ability to work independently and meet deadlines.

Responsibilities

• Provide supervisory support: training, scheduling, evaluations, and coaching.
• Conduct nightly rounds to ensure safety and security across assigned communities.
• Maintain logs, incident reports, and equipment inventories.
• Plan and deliver staff training and ensure policy adherence.
• Support emergency preparedness and respond to incidents with campus partners.
• Work evenings/nights and weekends as required.

Skills

Supervisory experience

Security/safety knowledge

Emergency response understanding

Excellent communication

Customer service mindset

Independent work

Team leadership

Education

High school diploma or equivalent

Tools

CPR/First Aid Certification

Job description

Residential Community Service Supervisor

Location:

Job ID: 85887

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The Colleges, Housing and Educational Services (CHES) is a multi-funded organization of the Division of Student Affairs and Success (DSAS) at UC Santa Cruz. CHES provides leadership in the areas of college student life and residential services, housing services and facilities, capital planning, business and financial analysis, dining services, conference services, and early education services. Through these units educational and developmental programs and services are offered to all members of the campus community including students, faculty, staff, children and external constituents. CHES provides on-campus housing and dining services to approximately 9,500 undergraduate and graduate students in ten residential colleges and six multi-college affiliated residential communities which support single students and students with families.

Services provided by the Residential Community Service Program (RCSP) support over two million GSF of residential facilities housing over 9,500 residential students in CHES managed housing on and off campus. Ten residential colleges, The Village, Family Student Housing, Graduate Housing, Leonardo Commuter Lounge, and University Town Center. Summer season programs include summer school and summer conferences which bring numerous conference groups and over 13,000 conferees to the campus.

JOB SUMMARY

Under the general supervision of the Associate Director, Residential Community Service Program, the Residential Community Service Supervisor is responsible for directly supervising assigned Residential Community Service Partners in their zone. While supervisors have primary responsibility for designated zones, they also provide supervision and leadership across RCSP operations when other areas do not have assigned supervisory coverage due to vacancies, leave, or other operational needs. Provides nightly safety and security for residents, employees, families, and campus visitors as well as the facilities of designated residential communities during their work shift. The Residential Community Service Supervisor provides team leadership to all Residential Community Service Partners who provide services to communities ranging from 600 to 2000 residents and approximately 1000 or more summer guests. Supervisors work closely with campus emergency response personnel (University Campus Police Department and Santa Cruz Fire Department) as well as Residential Life staff to provide a safe and secure environment in each residential community.

APPOINTMENT INFORMATION

• Budgeted Salary: $70,000 / annually
• Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.
• Benefits Level Eligibility: Full benefits
• Schedule Information:
• Full-time, FixedPercentage of Time: 100%, 40 Hours per WeekDays of the Week: Mon-FriShift Includes: Evenings and Nights
• Employee Classification: Career appointment
• Job End Date: None
• Work Location: UC Santa Cruz Main Campus
• Union Representation: Non-Represented
• Job Code Classification: 005039 (SCRTY SUPV 1) - Grade 19
• Travel: Never or Rarely

JOB DUTIES

• 30% - Staff Supervision Provide supervisory support including, but not limited to: training, scheduling, performance management, conducting performance evaluations; providing decision-making and leadership for all non-routine occurrences in the field; responding to incidents in the field; proofreading logs and reviewing reports; ongoing coaching of staff; acting as a liaison for the department with Residential Life staff and campus leadership; participate on departmental hiring committees.
• 20% - Community Walks Conduct community walks through their assigned residential communities to ensure that security and safety are maintained.Conduct lock-up walks to secure designated buildings, facilities, and bollards.Assist residents with lockouts, note and mitigate any policy violations, unsafe conditions, or maintenance issues within the community.Intercept unauthorized persons found in the community and respond accordingly with the appropriate campus support units.As a Campus Security Authority (CSA) under the Clery Act, immediately report all crime or discussion of crime concerning university affiliates, property, staff, or guests to the campus police.Respond to radio calls from Dispatch.
• 15% - Operations Maintain current postings of pertinent information (police alerts, community notices, etc.).Maintain all email correspondences and reporting with constituents each shift.Ensure that the zone logs and incident reports are proofread and complete before submission.Maintain zone computers and manage local user accounts for line staff.Maintain staff folders with training completion logs, counseling memos, vacation approvals, etc.Maintain scheduling records for RCSP staff. Calendar the substitute pool usage to ensure proper payroll and budget tracking.Attend meetings - RCSP Management meetings and check-in meetings with local Residential Life leadership.Maintain current equipment inventories and inspect each item for needed repair or replacement.
• 10% - Training Presentations Create and plan training for staff based upon current needs or changes to policy or procedure.Create handouts and visual aids for the training and present the training to staff.Document the completion of training for all participants and maintain all assigned employee training files.
• 10% - Policy Development Provide ongoing feedback to the Associate Director to reflect needed changes or development of procedures and policies that accurately reflect the current expectations and job responsibilities of Residential Community Service Partners.Document current procedures and policies following appropriate notification periods and reviews for best practice performance management with staff.
• 5% - Emergency Preparedness Be familiar with and prepared to implement the UCSC/OES hazard/emergency procedures.Ensure staff are current with CPR/First Aid certification, Community Emergency Response Teams training, fire suppression training, blood borne pathogen training, and emergency plan training.Ensure staff are familiar with and able to provide leadership with local emergency response efforts according to the current Emergency Response Plan for that community.Ensure that all building fire extinguishers in the area of responsibility are inspected monthly.Be familiar with and able to instruct others in all training.
• 5% - Leadership/Disaster Management Provide leadership during a crisis response where needed in furtherance of maintaining a safe and secure residential environment.Provide leadership during a disaster response until local management arrives and relieves you of command duties.
• 5% - Other Duties as Assigned Will drive campus owned vehicles and/or a personal vehicle as needed.Other duties as assigned.

REQUIRED QUALIFICATIONS

• High school diploma and / or equivalent certification and / or training.
• Previous experience or strong knowledge in security, safety, emergency, and/or disaster response practices and principles.
• Supervisory experience and ability sufficient to communicate expectations, set goals and objectives, motivate staff, give and receive feedback, and effectively address disciplinary issues.
• Experience working with and supporting communities from diverse backgrounds (e.g., ethnic and cultural, socioeconomic, religious, sexual orientation, and gender).
• Excellent communication skills with the ability to provide instructions, information, and ideas clearly in written and verbal communication.
• Customer service experience sufficient to interact in a positive and professional manner with all levels of personnel within the organization.
• Demonstrated basic computer skills: email, prepare documents, update databases and spreadsheets for tracking and calendaring.
• Ability to exercise judgment and discretion in dealing with sensitive and/or confidential personnel matters.
• Ability to engage in effective communication with diverse individuals and teams with an emphasis on de-escalation skills and clear communications.
• Ability to exercise tact and diplomacy at all times while interacting with others.
• Ability to work independently as well as part of a team.
• Ability to set and meet goals and deadlines.

PREFERRED QUALIFICATIONS

• Experience in Community Emergency Response Team (CERT) training and methodology.
• CPR/First Aid Certification.

SPECIAL CONDITIONS OF EMPLOYMENT

Selected candidate will be required to pass a pre- employment criminal history background check.Selected candidate must pass the employment misconduct disclosure process.Must possess a valid license to drive in the state of California and participate in the Department of Motor Vehicles (DMV) pull notice program.Ability to walk multiple nightly rounds on uneven surfaces and repeatedly climb stairs.The selected candidate will be required to work all scheduled hours on-site.Ability to work a variable schedule including evenings and weekends.Ability to work night shifts from 7:00pm-3:00am, including weekends and holidays. Ability to walk multiple nightly rounds and repeatedly climb stairs and inclines during rounds. Ability to transport 40-pound bollards several times each night, every shift. Per the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, this position has been identified as a Campus Security Authority. The selected candidate will be required to report a crime or any incident that may be a crime including hazing.Selected candidate will be required to complete training within established time frames as directed including UC compliance training.The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.

MISCONDUCT DISCLOSURE REQUIREMENT

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

"Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:UC Sexual Violence and Sexual Harassment PolicyUC Anti-Discrimination PolicyAbusive Conduct in the Workplace

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report (ASFSR) is available at: https://chancellor.ucsc.edu/annual-security-reports/.This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling 831-459-2231 Ext. 1.

EEO/AA

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti-Discrimination Policy.

It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.