Residential Services Associate

Conexio Care, Inc; Delaware; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Sign on bonus for all full‑time positions

Job summary

A prominent nonprofit service provider in Delaware seeks a Residential Service Associate to support individuals with mental health needs in group homes. Responsibilities include treatment planning, documentation, and individual support. Candidates must hold a High School Diploma and have experience with mental illness. Certifications in CPR and Crisis Prevention are essential. The position includes significant community interaction and collaboration with multiple agencies.

Qualifications

• At least two years of experience supporting individuals with severe and persistent mental illness.
• Valid Driver’s License with clean driving record is required.
• Satisfactory Criminal Background Investigative Report.

Responsibilities

• Participate in treatment planning and case conferences with other staff.
• Provide individual support and counseling to clients.
• Document and inform all changes in the consumer’s status.

Skills

CPR/First Aid Certification

Crisis Prevention and Intervention Training

Training in Defensive Driving

Training in Infection Control

Training in Suicide Risk Management

Education

High School Diploma

Tools

MS Office products (Word, Excel, Outlook, PowerPoint)

Agency Electronic Medical Record software

Job description

Residential Service Associate – Mental Health Group Homes

Sign on bonus for all full‑time positions.

Conexio Care serves as one of Delaware’s largest non‑profits, collaborating with government, community, corporate and other philanthropic partners to maximize services for the state’s most vulnerable. The Program Ambassador is a member of the clinical team who assists clients and guests in gaining access to safe, timely, and quality services.

Position Statement

This member of the multidisciplinary team has the responsibility to carry out rehabilitation and support functions and assist in treatment. Provides individual support, substance abuse services, family support, services linkage, daily living skills support, assistance with self‑administration of medication, employment support, social‑leisure support and other activities as assigned under the supervision of a mental health professional.

Responsibilities

• Participate in treatment planning and case conferences with other staff of the community support program and with other agencies.
• Complete all assigned tasks from the daily schedule, including maintaining a therapeutic alliance with clients, referring and linking clients to all needed services provided outside the agency, and following up to ensure those services are delivered.
• Coordinate the provision of medical and vocational services.
• Coordinate overall independent living assistance services and work with community agencies to develop needed resources such as housing, employment options, and income assistance.
• Provide support and consultation with consumers’ families.
• Provide in‑home services including ADL training, medication assistance and training, social support and home management assistance.
• Provide supportive counseling.
• Document and keep other staff, clinical coordinators and Program Director informed of all changes in the consumer’s mental or social status.
• Carry primary or secondary cell phone as assigned and respond to after‑hour and emergency calls in accordance with program directives.
• Provide education and advocate for persons served in the community.
• Perform other duties as requested or assigned, verbally or in writing.

Education & Experience

• High School Diploma.
• At least two years of experience supporting individuals with severe and persistent mental illness.

Skills and Training

• CPR/First Aid Certification.
• Valid Driver’s License with clean driving record.
• Satisfactory Criminal Background Investigative Report.
• Crisis Prevention and Intervention Training.
• LLAM Certification.
• Training in Defensive Driving.
• Training in Infection Control.
• Training in Suicide Risk Management.
• Training in Working with Persons with Serious Mental Illness.
• Training in PM‑46 and how to identify and report abuse, neglect, mistreatment and misappropriation of property.
• Training in 45 and 42 CFR, Rules and Regulations that safeguard a person’s privacy.
• Training about Agency policies and procedures on both a daily and emergency basis.
• Training in Fire Safety and Evacuation.
• Training in Safe Food Handling.
• Training about local resources in the community.

Network Functions

• Maintain and abide by OSHA requirements and guidelines.
• Observe all Fire and Safety Policies and Procedures.
• Observe all Personnel Policies and Procedures.
• Observe all Agency’s Policies and Procedures.
• Observe all NJDOH‑DMHAS, CARF and NJSAMS Regulations.
• Observe all HIPAA Policies and Procedures and maintain confidentiality.
• Complete and return all paperwork distributed by the Human Resource Department.
• Attend all required and scheduled trainings and meetings.
• Always maintain a professional demeanor and exercise good professional judgment in all areas of employment duties.
• Document time worked accurately.

Equipment and Machines

• Telephone, cellular telephone, copier, fax, computer, calculator.

Computer Software Applications

• Computer literacy in MS Office products: Word, Excel, Outlook, PowerPoint.
• Agency Electronic Medical Record and other software programs.

Physical Demands

• Individual must be able to meet physical requirements of the job: sitting at a meeting table or desk, reaching, lifting, bending, standing, stooping, twisting, climbing steps, driving a vehicle.

Accident, Health Hazard and Security Knowledge

• Blood‑borne Pathogens, Right‑to‑Know, HIPAA, Security Acts, Fire & Safety.

Working Conditions

• Office environment.
• Multiple levels of stairs.

Compliance

• Adhere to the By‑Laws of the Corporation and as set forth in the Articles of Incorporation.

Apis Services, Inc. provides equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non‑discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.