Residential Services Associate

Resources for Human Development; Townsend (DE); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Conexio Care is seeking a Residential Services Associate to join the mental health group homes team. You will support rehabilitation, provide in-home services, and coordinate access to housing, employment, and resources under supervision of a mental health professional.

The role requires strong communication with families and collaboration with community partners, along with compliance with safety and privacy policies. This is a full-time position with eligibility for a sign-on bonus.

Qualifications

• High school diploma and experience working with individuals with mental illness.
• Mandatory CPR/First Aid and driver’s license with clean record.
• Experience delivering in-home services and following program directives.

Responsibilities

• Participates in treatment planning and case conferences with staff and other agencies.
• Completes daily tasks including maintaining therapeutic alliances and linking clients to needed services.
• Coordinating medical and vocational services.
• Coordinating independent living assistance with housing, employment, and income resources.
• Providing support and consultation with families.
• In-home services including ADL training, medication assistance, social support, and home management.
• Providing supportive counseling.
• Documenting changes in consumer status and informing staff.
• Handling after-hours calls and acting as an advocate.
• Performing other duties as assigned.

Skills

CPR/First Aid Certification

Valid Driver’s License

Crisis Prevention and Intervention

LLAM Certification

Infection Control Training

PM-46 & reporting abuse training

HIPAA / privacy training

Defensive Driving

Fire Safety

Local resources knowledge

Education

High School Diploma

Tools

MS Office

EMR Software

Job description

Residential Services Associate - Mental Health Group Homes

Sign on bonus for all Full time positions.

Today, Conexio Care serves as one of Delaware’s largest nonprofits, collaborating with government, community, corporate, and other philanthropic partners to maximize services for our state’s most vulnerable. The Program Ambassador is a member of the clinical team who assists clients and guests in gaining access to safe, timely, and quality services.

Position Statement

This member of the multidisciplinary team has the responsibility to carry out rehabilitation and support functions and assist in treatment. Provides individual support, substance abuse services, family support, services linkage, daily living skills support, assistance with self-administration of medication, employment support, social-leisure support, and other activities as assigned under the supervision of a mental health professional.

Responsibilities of the Job and Essential Elements

Direct Duties

• Participates in treatment planning and case conferences with other staff of the community support program and with other agencies.
• Completes all assigned tasks from the daily schedule, which may include maintaining a therapeutic alliance with clients, referring and linking clients to all needed services provided outside the agency, and following up to see that said services are delivered.
• Coordinating the provision of medical and vocational services.
• Coordinating overall independent living assistance services and working with community agencies to develop needed resources including housing, employment options, and income assistance.
• Providing support and consultation with consumer’s family.
• Providing in‑home services including ADL training, medication assistance and training, social support and home management assistance.
• Providing supportive counseling.
• Documents and keeps other staff, clinical coordinators, and Program Director informed of all changes in the consumer’s mental or social status.
• Carries primary or secondary cell phone as assigned and responds to after‑hour and emergency calls in accordance with program directives.
• Provides education and works as an advocate for persons served in the community.
• Performs other duties as requested or assigned, verbally or in writing.

Minimum Education and Experience Qualification Requirements

• High School Diploma
• At least two years of experience supporting individuals with severe and persistent mental illness

Required Skills

• CPR/First Aid Certification
• Valid Driver’s License with clean driving record
• Satisfactory Criminal Background Investigative Report
• Crisis Prevention and Intervention Training
• LLAM Certification
• Training in Defensive Driving
• Training in Infection Control
• Training in Suicide Risk Management
• Training in Working with Persons with Serious Mental Illness
• Training in PM-46 and how to identify and report abuse, neglect, mistreatment, and misappropriation of property
• Training in 45 and 42 CFR, Rules and Regulations that safeguard a person’s privacy
• Training about Agency policies and procedures on both a daily and emergency basis
• Training in Fire Safety and Evacuation
• Training in Safe Food Handling
• Training about local resources in the community

Network Functions

• Maintain and abides by OSHA requirements and guidelines
• Observes all Fire and Safety Policies and Procedures
• Observes all Personnel Policies and Procedures
• Observes all Agency’s Policies and Procedures
• Observes all NJDOH-DMHAS, CARF and NJSAMS Regulations
• Observes all HIPAA Policies and Procedures and maintains confidentiality
• Completes and returns all paperwork distributed by the Human Resource Department
• Attends all required and scheduled trainings and meetings
• Always maintain a professional demeanor and exercise good professional judgment in all areas of employment duties
• Documents time worked accurately

Equipment / Machines

• Telephone, cellular telephone, copier, fax, computer, calculator.
• Computer literacy in MS Office products; Word, Excel, Outlook, Power Point.
• Agency Electronic Medical Record and other software programs.

Physical Demands

• Individual must be able to meet physical requirements of the job: sitting at a meeting table or desk, reaching, lifting, bending, standing, stooping, twisting, climbing steps, driving a vehicle.

Accident, Health Hazard and Security Knowledge

• Blood borne Pathogens; right-to-know; HIPAA; Security Acts; Fire & Safety.

Working Conditions

• Office environment.
• Multiple levels of stairs.

Adhere to and Follow

• The By-Laws of the Corporation and as set forth in the Articles of Incorporation.

The statements on these pages reflect the general duties considered necessary to describe the principal functions of the job as identified. These statements shall not be considered as the detailed description of all the work requirements that may be inherent in the position. We rely on good judgement, common sense and teamwork.

From time‑to‑time you may be requested to perform other duties essential in the effective management of this facility. Although these duties may not be identified in this written job description, you will be required to perform such tasks, providing the proper training of such duties has been given to you. A well‑trained and cross‑trained staff is essential in this organization. Your job knowledge in all areas of your field will benefit both you and this organization.

The more you know and the more areas you can work in this office will add value to you, as a person, as well as value and continued success of Conexio Care.

Apis Services, Inc. (a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies.

Apis Services provides equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law. This policy of non‑discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.