Resident Services & Crisis Support Coordinator

Hudson River Housing; City of Poughkeepsie (NY); On-site; USD 22,000 - 28,000; Full time

Job summary

Hudson River Housing seeks a Residential Coordinator in Poughkeepsie, NY to supervise residents, handle intakes, and support site operations. The role focuses on providing excellent customer service, crisis intervention, and coordination with partners to meet residents' needs.

The position requires effective communication, organizational skills, and empathy for diverse populations. On-site work and daily tasks include safety checks and routine housekeeping duties.

Qualifications

• Must have strong communication and interpersonal skills.
• Experience in human services or working with vulnerable populations is preferred.
• Ability to work independently and as part of a team with ethical standards.

Responsibilities

• Actively supervise residents, visitors, and guests at the assigned site.
• Conduct intake interviews to collect necessary information for housing services.
• Assist in orienting participants to site logistics and overview of operations.
• Share information with staff and outside providers to coordinate resident needs.
• Provide guidance and support to meet residents' basic needs and advocate for referrals.

Skills

Customer service

Crisis intervention

Conflict resolution

Teamwork

Education

High school diploma or GED

Job description

Hudson River Housing seeks a Residential Coordinator in Poughkeepsie, NY to supervise residents, handle intakes, and support site operations. The role focuses on providing excellent customer service, crisis intervention, and coordination with partners to meet residents' needs.

The position requires effective communication, organizational skills, and empathy for diverse populations. On-site work and daily tasks include safety checks and routine housekeeping duties.