Residential Case Manager — Client Wellness & Advocacy

Lutheran Social Services of New York; New York (NY); On-site; USD 52,000 - 64,000; Full time

Job summary

Lutheran Social Services of New York seeks a Case Manager – Residential in Brooklyn to promote client wellness through assessment, planning, and service facilitation. You will manage a caseload, meet weekly with clients, and connect them to housing, healthcare, and community resources.

The role requires a Bachelor’s degree in Social Services and at least two years in human services, with HIPAA familiarity and ability to work flexible hours including some holidays.

Qualifications

• Bachelor’s Degree (Social Services field preferred).
• Minimum of 2 years in human services.
• Knowledge of homelessness, HIV, substance abuse, mental illness, and entitlements.

Responsibilities

• Carry caseload (total # to be determined and is subject to change).
• Meet with caseload clients weekly and as needed on an individual basis, through assessment with supervisor.
• Link clients with appropriate providers and resources throughout the continuum of health and human services and care settings based on the needs and values of the client. Escort clients to scheduled and unscheduled psychiatric/medical care.
• Ensure that clients receive safe, effective, client-centered, timely, efficient, and equitable care. Maintain a non-judgmental, unbiased approach.
• Prioritize best practices for client safety and health in the face of immediate crises, through the outreach of qualified emergency responders.
• Organize, facilitate, and escort as needed for on/off-site activities in addition to managing a minimum of two ongoing groups. Track client participation in the client record.
• Ensure the safe handling, service and delivery of meals to all clients, in accordance to the NYC Food Safety Guidelines.
• Conduct unit inspections and ensure proper follow-up to findings, assisting clients as needed.
• Maintain client records as “audit-ready” at all times, as required by program funding sources. This includes, but is not limited to, recording progress notes, constructing service plans, updating medical and mental health information, and completing psychosocial assessments.
• Adhere to confidentiality protocols outlined by the agency.
• Perform other duties as assigned by the Program Director and/or Supervisor of Social Services.
• Represent Lutheran Social Service of New York’s mission, values, ethics, and uphold agency Code of Conduct at all times.
• Demonstrates commitment to social justice and promotes equity by identifying and removing barriers, facilitating learning, cultivating community, and empowering others.

Skills

Communication

Time management

Flexibility

Therapeutic rapport

Microsoft Word

Email & Internet

Education

Bachelor’s Degree in Social Services

Job description

Lutheran Social Services of New York seeks a Case Manager – Residential in Brooklyn to promote client wellness through assessment, planning, and service facilitation. You will manage a caseload, meet weekly with clients, and connect them to housing, healthcare, and community resources.

The role requires a Bachelor’s degree in Social Services and at least two years in human services, with HIPAA familiarity and ability to work flexible hours including some holidays.