Case Manager - Community House

Lutheran-Social-Services-of-New-York; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

Lutheran-Social-Services-of-New-York is seeking a Case Manager – Residential to promote client wellness through advocacy, assessment, planning, communication, and service facilitation on site. The role includes managing a caseload, weekly client meetings, and linking clients to community resources.

Responsibilities focus on safe, equitable care, crisis response, and maintaining audit-ready records. Relevant HIPAA familiarity and 2+ years in human services are preferred.

Qualifications

• Bachelor's Degree in Social Services required or preferred.
• Minimum 2 years in human services.
• Experience with homelessness, HIV, substance abuse, mental illness, and entitlements.
• Familiarity with HIPAA and confidentiality.

Responsibilities

• Carry caseload and meet clients weekly for assessments with supervisor.
• Link clients with providers and resources across health and human services.
• Escort clients to scheduled psychiatric/medical care.
• Maintain audit-ready client records and progress notes; develop service plans.
• Ensure safe, client-centered, timely, equitable care during crises.
• Organize and facilitate on/off-site activities and group sessions.

Skills

Case management

Crisis intervention

HIPAA knowledge

Time management

Interpersonal skills

Documentation

Education

Bachelor's degree in Social Services

Tools

Internet navigation

Email

Microsoft Word

Job description

OSITION: Case Manager – ResidentialREPORTS TO: Program Director and/or Supervisor of Social ServicesLOCATION: Community HouseCLASSIFICATION: Full TimeEXEMPT/NONEXEMPT: Non-Exempt SalariedGENERAL DESCRIPTION:The Case Manager promotes client wellness and autonomy through advocacy, assessment, planning, communication, education, resource management, and service facilitation.Case Managers are classified as essential workers, and as such accept responsibility for the completion of their critical services to clients, on site, even during times of emergency. These include, but are not limited to, emergencies caused by: weather, nationwide pandemics, civil unrest, and domestic threat.MAJOR DUTIES AND RESPONSIBLITIES:Carry caseload (total # to be determined and is subject to change).Meet with caseload clients weekly and as needed on an individual basis, through assessment with supervisor.Link clients with appropriate providers and resources throughout the continuum of health and human services and care settings based on the needs and values of the client. Escort clients to scheduled and unscheduled psychiatric/medical care.Ensure that clients receive safe, effective, client-centered, timely, efficient, and equitable care. Maintain a non-judgmental, unbiased approach.Prioritize best practices for client safety and health in the face of immediate crises, through the outreach of qualified emergency responders.Organize, facilitate, and escort as needed for on/off-site activities in addition to managing a minimum of two ongoing groups. Track client participation in the client record.Ensure the safe handling, service and delivery of meals to all clients, in accordance to the NYC Food Safety Guidelines.Conduct unit inspections and ensure proper follow-up to findings, assisting clients as needed.Maintain client records as “audit-ready” at all times, as required by program funding sources. This includes, but is not limited to, recording progress notes, constructing service plans, updating medical and mental health information, and completing psychosocial assessments.Adhere to confidentiality protocols outlined by the agency.Perform other duties as assigned by the Program Director and/or Supervisor of Social Services.Represent Lutheran Social Service of New York’s mission, values, ethics, and uphold agency Code of Conduct at all times.Demonstrates commitment to social justice and promotes equity by identifying and removing barriers, facilitating learning, cultivating community, and empowering others.SUPERVISES:NoEDUCATION:Bachelor’s Degree (Social Services field preferred)EXPERIENCE:Minimum of 2 years in human servicesWorking knowledge of issues related to homelessness, HIV, substance abuse, mental illness, and entitlementsSKILLS & ABILITIES:Good spoken and written expression.Good time management skills, able to handle multiple tasks and assignments at once as well as adhere to the punctuality of a set schedule.Flexible, able to work some holidays and weekends.Able to establish therapeutic relationships with clients and positive working relationships within LSSNY and with external agencies.Proficient in internet navigation, E-mail, and Microsoft Word.OTHER REQUIREMENTS:Crisis intervention skills.Familiarity with Health Insurance Portability and Accountability Act (HIPAA).Willing to participate in continuing education.