Residential Case Manager - A Career in Kindness

Agape of Appleton; Kaukauna (WI); On-site; USD 30,000 - 36,000; Full time

Job summary

Agape of Appleton is seeking a Residential Case Manager (RCM) for an eight-bed, coed residential CBRF home. The role combines hands-on leadership, relationship building, program coordination, and direct support for adults with developmental disabilities.

You will lead staff, champion person-centered care, and oversee individualized support plans while promoting safety and teamwork in a caring home environment. This is a full-time, on-site opportunity in Wisconsin.

Qualifications

• Shows strong leadership and supervision capabilities.
• Excellent communication and organizational skills.
• Ability to coach staff, navigate challenges, and maintain fairness.

Responsibilities

• Lead and inspire your team with staff supervision, coaching, and accountability.
• Champion person-centered care and support individuals’ choices and independence.
• Coordinate individualized support plans with families, guardians, and care teams.
• Keep program operations running smoothly with schedules, reports, and documentation.
• Promote safe, quality care with training in mobility, transfers, feeding tube protocols, and meds.
• Be a hands-on leader, work with staff and individuals to navigate challenges.

Skills

Leadership

Staff supervision

Communication

Problem-solving

Decision-making

Flexibility

Direct care

Education

Bachelor's degree in human services or related field

Job description

Support with purpose. Lead with intention. Make a difference.

Agape of Appleton | 8-Bed CoedResidential CBRF Home $22-$26/hr

Are you a natural leader who believes in great care starts with knowing the person behind the support needs? Do you thrive in a role where you can support individuals, empower staff, solve problems, and help create a home where everyone feels safe, valued, and respected?

Agape of Appleton is looking for a Residential Case Manager (RCM) to lead our team in an eight-bed residential home supporting adults with developmental disabilities. This is an opportunity to combine hands-on leadership, relationship building, program coordination, and meaningful direct support.

What Makes This Role Special?

You won't just manage a program. You'll help create a home.

You'll get to know the individuals who live there, understand what matters to them, advocate for their choices, and help them live lives filled with dignity, connection, and meaningful experiences. You'll also lead the staff team that makes that support possible.

Our home supports individuals with a range of needs, including both ambulatory and non-ambulatory individuals. Some individuals require specialized support with feeding tubes, mobility, and transfers using sit-to-stand equipment or Hoyer lifts. We're looking for a leader who takes safety seriously, embraces person-centered care, and helps staff feel confident and prepared to provide quality support.

What You'll Do

• Lead and inspire your team. We are looking for an individual who can provide staff supervision, coaching, training, feedback, and accountability to build a strong, dependable team.
• Champion person-centered care. Ensure each individual is treated with dignity and respect while supporting their choices, goals, independence, and community involvement.
• Coordinate individualized support. Help develop, implement, and monitor individual support plans in collaboration with families, guardians, and care teams.
• Keep the program running smoothly. Oversee staffing schedules, documentation, appointments, required reports, and day-to-day program operations.
• Promote safe, quality care. Support staff competency in specialized care routines, mobility and transfer procedures, feeding tube protocols, medication management, and emergency response, as appropriate to each individual's plan.
• Be a hands-on leader. Work alongside staff and individuals when needed, help navigate challenges, and model the compassion and professionalism you expect from your team.
• Build a positive home environment. Help create a culture of teamwork, consistency, communication, and respect. Focusing on making it a home and a caring work environment.

What We're Looking For

• A compassionate, dependable leader who believes in the potential and value of every individual.
• Strong communication, organization, problem-solving, and decision-making skills.
• The ability to coach staff, navigate challenges, and hold a team accountable with fairness and professionalism.
• Flexibility, initiative, and the ability to manage competing priorities in a dynamic residential setting.
• A willingness and ability to perform the essential functions of the role, including required direct care and physical support duties.
• A bachelor's degree in human services or a related field is preferred, or an equivalent combination of relevant experience and training where permitted.

Experience in developmental disabilities, residential services, staff supervision, or complex support needs is a plus.

Why Join Agape?

If you're looking for more than a desk job, this role offers the opportunity to build meaningful relationships, develop a team, advocate for individuals, and see the impact of your leadership firsthand. Every day is different and engaging.

You'll be part of a team working toward something bigger than completing a checklist: helping people live safe, meaningful, and fulfilling lives in their own community.

We have paid training, a wide variety of health insurance plans to choose from, including $0 premium plans, low-cost dental, vision, short-term disability, life insurance plans, and 3 weeks’ vacation/6 days of PTO in the first year of employment (accrual based).