Residential Case Manager

Arc Community Services Inc; Fond du Lac (WI); On-site; USD 40,000 - 52,000; Full time

Job summary

Arc Community Services Inc. is seeking a Residential Case Manager in Fond du Lac, WI to support women in treatment.

You will provide direct care, guidance, and advocacy, building therapeutic relationships and delivering evidence-based programming to help clients progress toward recovery and stability. You will develop comprehensive care plans, conduct intake, coordinate services, supervise residents, and document progress.

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• Knowledge of substance use treatment and trauma-informed care.
• Experience with cognitive behavioral therapy and justice-involved populations.
• Strong communication and organizational abilities.

Responsibilities

• Provide individual case management and develop treatment and continuing care plans.
• Complete intake duties including orientation and admission documentation.
• Monitor progress and communicate with relevant agencies and staff.
• Coordinate referrals and services with community providers.
• Implement programming aligned with agency models.
• Facilitate groups using evidence-based curricula.
• Supervise residents and coordinate family interactions.
• Prepare reports and maintain documentation in compliance with policies.
• Support day-to-day operations and participate in on-call shifts.
• Collaborate with team members to support client success.

Skills

Communication skills

Organizational skills

Relationship building

Structured environment

Education

Bachelor’s degree in social work

Job description

Job Details: Job Location: Fond Du Lac, WI 54935, Residential Case Manager Support Change. Build Connections. Empower Recovery.

Are you passionate about helping individuals navigate recovery and build stable, meaningful lives? As a Residential Case Manager, you will play a vital role in supporting women in treatment by providing direct care, guidance, and advocacy. This position offers the opportunity to build strong therapeutic relationships, deliver evidence-based programming, and help clients move forward with confidence and stability.

What You Will Do:

Client Care & Case Management

• Provide individual case management and develop comprehensive treatment and continuing care plans that address criminogenic needs.
• Complete intake duties, including client orientation and admission documentation.
• Monitor resident progress and maintain consistent communication with Department of Corrections agents through reports, staffings, and updates.
• Provide referrals and coordinate services with community providers.

Program Implementation

• Implement programming aligned with agency models, including gender-responsive, trauma-informed, cognitive behavioral, and family-centered approaches.
• Facilitate groups using designated evidence-based curricula while maintaining fidelity to program standards.
• Participate in client staffings, team meetings, and program activities to ensure continuity of care.

Resident Support & Supervision

• Supervise and support residents in daily activities, ensuring a safe and structured environment.
• Oversee and coordinate child visits and family interactions.
• Assign and monitor completion of house responsibilities and program expectations.

Documentation & Compliance

• Prepare and maintain accurate reports, case files, and required documentation.
• Ensure compliance with agency policies and regulatory standards.

Facility & Operational Support

• Assist with day-to-day operations, including conducting safety drills, managing menus, and coordinating grocery and supply shopping.
• Participate in on-call responsibilities and work assigned shifts to meet program needs.

Team Collaboration & Support

• Work collaboratively with Program Managers, Social Workers, and other team members to support client success.
• Assist in supervising interns and volunteers as assigned.

Qualifications: What You Will Bring:

• A bachelor’s degree in social work or a related human services field preferred; equivalent experience will be considered.
• Knowledge or experience in areas such as substance use treatment, trauma-informed care, cognitive behavioral therapy, and working with justice-involved populations.
• Strong communication, organizational, and relationship-building skills.
• The ability to maintain a structured, safe, and supportive residential environment.
• A commitment to helping individuals achieve long-term recovery and stability.

What We Offer:

• Meaningful Impact – Play a key role in helping individuals rebuild their lives.
• Professional Growth – Gain hands‑on experience and ongoing development opportunities.
• Supportive Team Environment – Collaborate with a dedicated and mission‑driven team.
• Comprehensive Benefits – Competitive pay, time off, and additional benefits that support your well‑being.

Ready to make a difference? Join a team committed to empowering individuals and strengthening communities through recovery and support.