Residential Case Manager

Arc-Community-Services,-Inc.; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Arc-Community-Services, Inc. is seeking a Residential Case Manager to support women in treatment, building strong therapeutic relationships and delivering evidence-based programming.

You will perform intake duties, develop comprehensive care plans, and coordinate services with community providers to promote recovery and stability. The role requires a bachelor’s degree in social work or related field (or equivalent experience) and a commitment to trauma-informed, gender-responsive care.

Qualifications

• Bachelor's degree or equivalent experience required.
• Knowledge of substance use treatment, trauma-informed care, CBT, and working with justice-involved populations ideal.
• Strong communication, organizational, and relationship-building skills necessary.
• Ability to maintain a structured, safe residential environment.

Responsibilities

• Provide individual case management and develop treatment and continuing care plans.
• Complete intake duties, client orientation, and admission documentation.
• Monitor resident progress and communicate with Department of Corrections agents.
• Coordinate referrals and services with community providers.
• Facilitate groups using evidence-based curricula and ensure fidelity.
• Supervise residents and support daily activities in a safe environment.
• Oversee family interactions and supervise interns/volunteers as assigned.
• Prepare reports, maintain case files, and ensure regulatory compliance.
• Assist with on-call responsibilities and day-to-day facility operations.

Skills

Excellent communication

Organizational skills

Relationship-building

Team collaboration

Trauma-informed care

Education

Bachelor's degree in Social Work or related field

Job description

Residential Case ManagerSupport Change. Build Connections. Empower Recovery.Are you passionate about helping individuals navigate recovery and build stable, meaningful lives? As a Residential Case Manager, you will play a vital role in supporting women in treatment by providing direct care, guidance, and advocacy. This position offers the opportunity to build strong therapeutic relationships, deliver evidence-based programming, and help clients move forward with confidence and stability.What You Will Do:Client Care & Case ManagementProvide individual case management and develop comprehensive treatment and continuing care plans that address criminogenic needs.Complete intake duties, including client orientation and admission documentation.Monitor resident progress and maintain consistent communication with Department of Corrections agents through reports, staffings, and updates.Provide referrals and coordinate services with community providers.Program ImplementationImplement programming aligned with agency models, including gender-responsive, trauma-informed, cognitive behavioral, and family-centered approaches.Facilitate groups using designated evidence-based curricula while maintaining fidelity to program standards.Participate in client staffings, team meetings, and program activities to ensure continuity of care.Resident Support & SupervisionSupervise and support residents in daily activities, ensuring a safe and structured environment.Oversee and coordinate child visits and family interactions.Assign and monitor completion of house responsibilities and program expectations.Documentation & CompliancePrepare and maintain accurate reports, case files, and required documentation.Ensure compliance with agency policies and regulatory standards.Facility & Operational SupportAssist with day-to-day operations, including conducting safety drills, managing menus, and coordinating grocery and supply shopping.Participate in on-call responsibilities and work assigned shifts to meet program needs.Team Collaboration & SupportWork collaboratively with Program Managers, Social Workers, and other team members to support client success.Assist in supervising interns and volunteers as assigned.What You Will Bring:A bachelor’s degree in Social Work or a related human services field preferred; equivalent experience will be considered.Knowledge or experience in areas such as substance use treatment, trauma-informed care, cognitive behavioral therapy, and working with justice-involved populations.Strong communication, organizational, and relationship-building skills.The ability to maintain a structured, safe, and supportive residential environment.A commitment to helping individuals achieve long-term recovery and stability.What We Offer: Meaningful Impact – Play a key role in helping individuals rebuild their lives. Professional Growth – Gain hands-on experience and ongoing development opportunities. Supportive Team Environment – Collaborate with a dedicated and mission-driven team. Comprehensive Benefits – Competitive pay, time off, and additional benefits that support your well-being.Ready to make a difference?Join a team committed to empowering individuals and strengthening communities through recovery and support.