CASE MANAGER-HOURLY

Apis Services, Inc.; Dover (DE); On-site; USD 42,000 - 62,000; Full time

Job summary

Apis Services, Inc. is seeking a Case Manager for our Residential Recovery Services to support residents on their recovery journey. You will promote independence and community integration using Psychiatric Rehabilitation principles.

Under supervision, you will collaborate with residents, families, providers, and community resources to facilitate recovery goals, skill-building, and a safe living environment.

Qualifications

• Bachelor’s degree in a Human Services discipline; fields include Human Services, Social Work, Psychology, Counseling, Sociology, Behavioral Health.
• Valid Driver's License with acceptable driving record.
• Strong interpersonal and communication skills.
• Commitment to person-centered, recovery-oriented services.

Responsibilities

• Promote recovery, community integration, wellness, and independence for residents.
• Help residents identify, develop, and achieve individualized recovery goals.
• Support residents in daily living activities and coping strategies.
• Collaborate with treatment providers, family, and community resources to coordinate services.

Skills

Strong interpersonal skills

Valid Driver's License

Commitment to person-centered care

Education

Bachelor’s Degree in Human Services

Job description

Case Manager – Residential Recovery Services

Help Individuals Build Independence, Recovery, and Community Connections

Are you passionate about supporting individuals on their journey toward recovery and independent living? Do you believe that every person deserves the opportunity to live a meaningful life in their community?

We are seeking a compassionate and dedicated case manager to join our Residential Services team. In this role, you will use Psychiatric Rehabilitation principles to help residents build skills, achieve personal goals, strengthen natural supports, and improve their overall quality of life.

As a case manager, you will serve as a trusted partner, advocate, and recovery coach while helping individuals navigate challenges and celebrate successes. If you are committed to person-centered care and empowering others, we encourage you to apply.

Position Summary

Under the supervision of the resident manager, the case manager is responsible for supporting residents through a recovery-oriented, Psychiatric Rehabilitation approach. The case manager promotes recovery, community integration, wellness, and independence by collaborating with residents, family members, treatment providers, and community resources.

This position helps create a safe, supportive, and empowering residential environment where individuals can develop life skills, strengthen natural supports, and work toward their personal recovery goals. The case manager also serves as a resource to team members by supporting the implementation of Psychiatric Rehabilitation principles and practices.

Essential Responsibilities

Recovery and Rehabilitation Support

• Utilize Psychiatric Rehabilitation principles to promote recovery, personal growth, and community integration.
• Assist residents in identifying, developing, and achieving individualized recovery goals.
• Support residents in maintaining and improving their physical, emotional, and mental well‑being.
• Encourage active participation in individualized recovery planning and treatment activities.
• Foster independence, self‑confidence, and personal responsibility.

Resident Engagement and Support

• Build trusting, supportive, and professional relationships with residents.
• Provide encouragement, emotional support, and guidance while maintaining appropriate professional boundaries.
• Assist residents in navigating daily challenges and achieving personal milestones.
• Support residents in developing healthy coping skills and problem‑solving strategies.
• Promote participation in meaningful community, social, educational, and recreational activities.

Independent Living Skills Development

• Educate and support residents in developing Independent Activities of Daily Living (IADLs), including:
  • Household management
  • Meal planning and preparation
  • Personal organization
  • Budgeting and money management
  • Scheduling and appointment management
  • Community navigation and resource utilization
• Support residents in building skills necessary for successful independent living.

Advocacy and Empowerment

• Encourage and model self‑advocacy and personal empowerment.
• Assist residents in accessing community resources, services, and supports.
• Advocate for resident rights, choices, and recovery goals.
• Support the development of natural support systems and community connections.

Residential Environment Support

• Maintain a safe, welcoming, and recovery‑focused living environment.
• Assist with light housekeeping duties as needed to support a clean and healthy home.
• Promote a collaborative and respectful atmosphere within the residence.
• Monitor the residential environment and report safety or maintenance concerns as appropriate.

Team Collaboration and Documentation

• Collaborate with residents, treatment providers, family members, and community partners to coordinate support services.
• Participate in team meetings, case reviews, and treatment planning activities.
• Maintain accurate, timely, and confidential documentation in accordance with organizational policies.
• Support team members in understanding and implementing Psychiatric Rehabilitation practices.

Additional Responsibilities

• Follow all operational procedures and organizational policies.
• Attend required trainings, meetings, and professional development activities.
• Perform additional duties as assigned by leadership to support program operations and resident success.

Required Qualifications

• Bachelor’s Degree in a Human Services discipline, including:
  • Human Services
  • Social Work
  • Psychology
  • Counseling
  • Sociology
  • Behavioral Health
  • Related field
• Valid Driver's License with an acceptable driving record.
• Strong interpersonal and communication skills.
• Commitment to person‑centered, recovery‑oriented services.

Preferred Qualifications

• Experience working with individuals experiencing mental health challenges.
• Knowledge of Psychiatric Rehabilitation principles and recovery‑oriented practices.
• Experience in residential or community‑based behavioral health services.

Core Competencies

Recovery‑Focused Practice

Ability to support individuals in achieving recovery, wellness, and community integration.

Relationship Building

Ability to establish trusting, respectful, and professional relationships with residents and stakeholders.

Advocacy and Empowerment

Commitment to promoting self‑determination, independence, and resident choice.

Communication Skills

Strong verbal and written communication skills with diverse populations.

Team Collaboration

Ability to work effectively with interdisciplinary teams, families, and community partners.

Problem Solving

Ability to assess situations, identify needs, and implement appropriate supports and interventions.

Organization and Documentation

Ability to maintain accurate records, manage competing priorities, and meet deadlines.

Working Conditions

This position may involve work in residential, office, and community settings and may include exposure to:

• Dust, fumes, and airborne particles
• Extreme heat or cold
• Wet or humid conditions
• Loud noise levels
• Confined spaces
• Mechanical, chemical, electrical, and burn hazards

Travel within the community may be required to support resident needs and program activities.

Physical Requirements: Physical Demand Level: Medium Work

This position requires:

• Exerting up to 50 pounds of force occasionally
• Exerting up to 20 pounds of force frequently
• Exerting up to 10 pounds of force consistently

Physical Activities

The employee must be able to:

• Sit or stand for extended periods
• Walk frequently throughout residential and community environments
• Use hands and fingers to handle and operate equipment and materials
• Climb stairs and ladders as needed
• Communicate effectively through speaking and listening
• Visually assess environments, documentation, and resident needs
• Push and pull materials or equipment
• Reach above and below shoulder level
• Kneel, stoop, crouch, and crawl when necessary

Why Join Our Team?

At RHD, we believe recovery is possible and that every person deserves the opportunity to live a fulfilling life in the community of their choice. As a case manager, you'll be part of a dedicated team that values compassion, respect, collaboration, and empowerment.

If you're looking for a rewarding career where you can make a meaningful difference every day, we invite you to join us.

Apply today and help individuals build the skills, confidence, and support systems needed to thrive.