Residential AV Service Technician

Bravas Group; Dublin (CA); On-site; USD 52,000 - 61,000; Full time

Benefits offered by this job

Bonuses

Medical benefits

Dental benefits

Vision benefits

401(k)

PTO

Hourly pay $38-$44

Job summary

BRAVAS in the United States is seeking a Service Technician to deliver exceptional client experiences through expert service, troubleshooting, and system maintenance of smart home systems across luxury residential projects.

You will diagnose, repair, and support Control4, Lutron, Savant, Crestron, and related systems, coordinate with the service manager, and identify upgrade opportunities while maintaining accurate work records.

Qualifications

• 2+ years in residential A/V or smart home installation or service.
• Strong knowledge of A/V, security, lighting and home automation systems.
• Ability to read home schematics, plans and CAD drawings.
• Excellent communication and client service skills.

Responsibilities

• Diagnoses and resolves issues with installed systems including Control4, Lutron Homeworks, Savant, and Crestron.
• Configures, programs, and troubleshoots networks, control systems, A/V, and surveillance equipment.
• Utilizes remote access tools to repair and stabilize network-based systems.
• Coordinates with the Service Manager to track, document, and resolve recurring service issues.
• Communicates with manufacturer tech support when necessary.
• Manages part replacements, tracks orders, and ensures timely completion of repairs.
• Identifies opportunities for system upgrades or replacements and shares recommendations with the team.
• Maintains accurate records of work orders, time entries, and job costing.
• Participates in on-call rotation as assigned.
• Performs other duties as assigned.

Skills

Residential A/V

Smart home systems

Troubleshooting

Client communication

Driver's license

Professional demeanor

Education

High school diploma

Tools

Control4

Lutron

Savant

Crestron

DSC

Clare

Job description

About BRAVAS

At BRAVAS, we transform homes into extraordinary living experiences. As the nation’s #1 luxury technology integrator, we design and deliver premium solutions - lighting, shades, A/V, networking, home automation, and more, that make life effortless, beautiful, and connected.

We partner with homeowners, architects, builders, and designers on some of the most spectacular homes in the country. Andwe’regrowing.

The Role

TheServiceTechnician delivers exceptional client experiences through expertservice, troubleshooting, and system maintenance. This role is responsible for diagnosing, repairing, and supporting smart home systems across our luxury residentialprojects, ensuring every system performs flawlessly and every client interaction reflects the Bravas standard of excellence, while embodying our six core values: collaborative,accountable,proactive, curious, passionate, and creative.

Responsibilities

• Diagnoses and resolves issues with installed systems including Control4, LutronHomeworks, Savant, and Crestron.
• Configures,programs, andtroubleshootsnetworks, control systems, A/V, and surveillance equipment.
• Utilizesremoteaccess tools to repair and stabilize network-based systems.
• Sets up remote monitoring platforms and enrolls clients inappropriate supportplans.
• Coordinates with theServiceManager to track, document, and resolve recurringserviceissues.
• Communicates effectively with manufacturer tech support when necessary.
• Manages part replacements, tracks orders, and ensurestimelycompletion of repairs.
• Identifiesopportunities for system upgrades or replacements andsharesrecommendations with the team.
• Maintainsaccuraterecords of work orders, time entries, and job costing.
• Participates in on-call rotation as assigned.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in residential A/V or smart home system installation orservicepreferred.
• Strong understanding of A/V,security, lighting, and home automation systems (Control4, Lutron, Savant, Crestron, DSC, Clare).
• Ability to read and interpret home schematics, plans, and CAD drawings.
• Solid troubleshooting skills and comfort working independently in client environments.
• Strong communicationand clientserviceskills with aprofessional demeanor.
• Valid driver's license and clean driving record;securitylicense preferred.

Physical Requirements

• Ability to lift and carry up to 60 lbs.
• Comfortable working on ladders and in confined spaces.
• Ability to stand, stoop, and bend for extended periods.

Bravas Benefits

• Be part of something premium:Work with the nation’s leader in smart home integration.
• Collaborative culture:A fun, supportive team that celebrates wins together.
• Growth opportunities:Gain exposure to the luxury design/build community and grow your career inservice.
• Competitiveperks:Base salary + bonuses, medical/dental/vision, 401(k), PTO, and more.
  • $38-$44/hour

We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.