Residential Associate

Home Sweet Home Ministries, Inc.; Bloomington (IL); Presencial; USD 48.712.000 - 50.145.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

On-site meals and beverages

403(b) retirement plan with employer-m

Employer-paid life insurance

Section 125 Flexible Spending Account

Descripción de la vacante

Home Sweet Home Ministries in Bloomington, IL seeks a Residential Associate to support day-to-day client services through intake processing, resource distribution, and front desk hospitality. You will orient new residents, manage basic supply needs, and ensure safety and compliance with program policies.

The role requires empathy, cultural competency, and a Christ-centered focus, with work hours Monday–Friday, 8:00am–4:00pm and a pay rate of $17.00–$17.50 per hour.

Formación

• Education and/or experience in the human services field.
• Trauma-informed principles experience preferred.
• Ability to work flexible schedules including holidays, weekends, evenings, and possibly overnight hours.
• Ability to demonstrate empathy, cultural competency, and a Christ-centered focus.

Responsabilidades

• Process intake paperwork for assistance at point of admission.
• Orient and settle residents into agency residential life.
• Distribute resources (food, toiletries, linens, etc) to residents and meet needs.
• Monitor safety, enforce policies, conduct screenings and eligibility checks.
• Administer drug and alcohol testing when required.

Conocimientos

Empathy

Cultural competency

Communication

Microsoft Office

Educación

Human services background

Herramientas

Microsoft Office

Descripción del empleo

# Residential AssociateHome Sweet Home Ministries - Bloomington, IL 61701## OverviewSalary Range$17.00 - $17.50 HourlyLevelEntryPosition TypeFull TimeEducation LevelNot SpecifiedCategoryNonprofit - Social Services## DescriptionFor over a century, **Home Sweet Home Ministries** has stood as a pillar of the community and a beacon of Christ’s love for the hungry, unhoused, and hopeless here in Central Illinois. It is the mission of every member of our staff and our volunteers to demonstrate Christ’s love through innovative approaches that instill hope, restore lives, and build community. We offer supportive services to those in need – providing shelter, food, case management, as well as programs including Rapid Rehousing and our Bread for Life Co-Op.Now you, too, can help build upon our traditions and contribute your passion for caring for others and your desire to be a guiding light for Christ’s love to those caught in the storm by joining our dedicated team. **Home Sweet Home Ministries** offers employment opportunities for those with a desire to be part of a community committed to helping others.**Why Work at Home Sweet Home Ministries?****Purpose-Driven Impact** Make a meaningful difference every day. Your work helps restore hope and dignity to individuals in our community while sharing Christ’s love and compassion.**Comprehensive Full-Time Benefits** We care for our team so you can care for others.* Medical, dental, and vision insurance* Short- and long-term disability coverage* Employer-paid life insurance* 403(b) retirement plan with employer match (after one year of employment)* Section 125 Flexible Spending Account (FSA)* Generous paid time off* Free on-site meals and beverages**Join a Caring Team** Work alongside compassionate, mission-driven colleagues who are committed to serving others and making a lasting impact.**Primary Location** Home Sweet Home Ministries303 E Oakland, Bloomington 61701**Required Schedule** Monday-Friday, 8:00am-4:00pm**Hourly Pay**$17.00/hr**How You’ll Help Fulfill the HSHM Mission**This role supports day-to-day client services through compassionate intake and exit processing,resource distribution, and front desk hospitality. Responsibilities include orienting newresidents, managing client needs for basic supplies, ensuring compliance with residentialagreements, and maintaining a welcoming environment for all who enter. The role also upholdsagency standards by monitoring safety, enforcing policies, conducting screenings and eligibilitychecks, and performing drug and alcohol testing when required.**KEY RESPONSIBILITIES****Intake/Exit Services**• Receive and process intake paperwork for assistance at point of admission• Initiate screening process based on Client Services protocol, occupancy, clientbackground check.• Orient and settle client into agency residential life• Receive and process exit paperwork upon client departure**Hospitality Services**• Distribute resources (food, toiletries, linens, etc) to resident and non-resident clients,based on need and/or structured times• Monitor medication/substance compliance Manage front desk to ensure professionaland courteous response and greeting of clients, volunteers, visitors, and donors• Warmly answer telephone calls and accurately take down messages for clients and staff**Accountability**• Monitor and enforce policies and procedures to ensure effective and safe provision ofclient services• Check client eligibility before distributing resources• Check building, grounds and client belongings to ensure safety and security• Administer drug and alcohol testing to resident and non-resident clients as necessary## Qualifications• Education and/or experience in the human services field. Experience with traumainformed principles in addressing client behavior preferred.• Must be able to work flexible schedules including holidays, weekends, evenings, andpossibly overnight hours.• Knowledge of Microsoft Office (including Outlook, Word, Excel)• Well organized and self-motivated, and able to multi-task and effectively function in a highstress environment.• Ability to demonstrate empathy, cultural competency, and a Christ-centered focus.• Able to identify client needs and apply agency or community resources to meet that need,while balancing operational demands with client-centered service.• Ability to handle sensitive information with discretion and maintain confidentiality.• Able to set and observe appropriate personal limits and boundaries.• Excellent problem-solving and conflict-resolution skills.• Demonstrate good written and verbal communication• Mission-oriented with values in harmony with those of Home Sweet Home Ministries, Inc.**PHYSICAL DEMANDS**The physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essentialfunctions.While performing the duties of this job, the employee is regularly required to talk or hear. Theemployee is frequently required to sit. The employee is frequently required to stand; walk; usehands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, orcrouch. The employee must occasionally lift and/or move up to 50 pounds. Specific visionabilities required by this job include close vision, depth perception and ability to adjust focus.**OTHER DUTIES**Please note this job description is not designed to cover or contain a comprehensive list ofactivities, duties or responsibilities that are required of the employee for this job. Duties,responsibilities, and activities may change at any time with or without cause.