Clinical Support Assistant - Health Services

Prader-Willi Homes of Oconomowoc LLC; Town of Oconomowoc (WI); On-site; USD 36,000 - 52,000; Full time

Job summary

MyPath is seeking a Clinic Support Assistant to provide hands-on clinical and operational support within a busy clinic setting under the supervision of a registered nurse. The role focuses on resident health monitoring, basic clinical tasks, and accurate documentation, with emphasis on services for individuals with PWS.

A CNA/MA credential is preferred, along with medication administration and CPR/First Aid certifications.

Qualifications

• High School Diploma or GED required.
• CNA or MA certification preferred.

Responsibilities

• Support daily clinic operations and resident flow.
• Track and respond to clinic requests under RN supervision.
• Triaging residents to nursing staff based on needs.
• Assist during visits with vitals, weights, and basic tasks.
• Perform basic screenings and wound/nail care as directed.
• Document care and observations in required systems.

Skills

Attention to detail

Communication skills

Patient care

De-escalation

Education

High School Diploma or GED

CNA/Medical Assistant certification preferred

Tools

MS Word

MS Excel

Job description

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.OverviewThe Clinic Support Assistant (Health Services) provides hands-on clinical and operational support within the clinic setting under the supervision of the Registered Nurse. This role focuses on assisting with resident health monitoring, basic clinical tasks, clinic flow, and accurate documentation. This role supports implementation of health and wellness practices specific to individuals with Prader-Willi Syndrome (PWS) and reinforces established clinical and behavioral supports.ESSENTIAL FUNCTIONS:Supports daily clinic operations and assists with resident flow through the clinicAssists with tracking and responding to clinic-related requests under the direction of the Registered NurseAssists in triaging residents to nursing staff based on observed needsProvides hands-on support to residents during clinic visits, exams, and proceduresCollects and documents vitals, weights, and other health monitoring data as directedPerforms basic clinical tasks within scope, including:Wound care supportNail careBasic screenings (e.g., skin, ears)Observes and reports changes in resident condition, including changes in baseline functioning and PWS-related concernsSupports Collection, preparation, and coordination of laboratory specimens.Accurately documents care provided and observations in required systemsReports findings, concerns, and changes in condition directly to the Registered NurseCommunicates completion of assigned tasks and any barriers encounteredAssists in preparation for clinical visits with internal and contracted providers, including gathering relevant documentationCompletes assigned compliance tasksAssists with onboarding training support for new and existing PWS employeesConducts self in a positive, respectful, and collaborative mannerCommunicates effectively with internal and external stakeholdersMaintains confidentiality and professional standardsAdditional InformationKNOWLEDGE, SKILLS, AND ABILITIES:·High School Diploma or equivalent required·Certification as a CNA (Certified Nursing Assistant) or MA (Medical Assistant) preferred.One-year previous experience working in a clinic preferred.Medication Administration, CPR, and First Aid certification required. Previous experience administering medications preferred.·Previous experience medically supporting/advocating for individuals with intellectual disabilities preferred.·Experience providing community supports to individuals with intellectual disabilities required.·Ability to work in a fast-paced environment with strong attention to detail and accuracy required.·Prior experience using Word and Excel required.WORKING CONDITIONS –Mental and Physical RequirementsAbility and willingness to implement approved de-escalation and intervention techniques as inserviced by company.Requires mental and emotional ability to remain calm, polite, and function effectively during stressful/emergency situations, and with clients who may be disruptive, demanding, cognitively challenged or exhibit behavioral outbursts.Bending, twisting, reaching, lifting, walking, standing, running, squatting, and bilateral manual dexterity to perform interventions and other essential job functions.Requires the ability to accompany and supervise students to medical appointments.Ability to sit for periods of up to two hours.Ability to lift up to 15 lbs regularly and up to 40 lbs occasionally.Ability to supervise and communicate to clients using sight, hearing, and speech.Ability to read, speak, write, and understand English.Ability to multitask and flexibility for changes in priorities.Ability to remain awake and alert during entire shift.Working/Environmental Conditions:Fast pace changing work environment.May involve multi-step tasks and simultaneous projects.May be noisy.Some work areas are not air-conditioned, and some duties require exposure to outside weather conditions.Client behavior can be offensive or intrusive.Risk of exposure to blood or other body fluids and may require the occasional use of gloves or CPR micro shields as necessary.No reasonably anticipated exposure to hazardous equipment, assorted chemicals, gases, vapors, or other pollutants.Position requires the use of typical office machines, audio-visual equipment and some medical and personal protective equipment.MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.Our CultureAt MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:PassionAccountabilityTeamworkOpennessContinuous Learning and InnovationAs an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.