Residential Assistant Program Manager

Hil Wi; Town of Oconomowoc, Northern (WI, KY); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) plan

ESOP

Earned wage access

Tuition reimbursement

Health, dental, vision plans

Paid time off

Employee discount program

Job summary

Prader-Willi Homes is seeking a compassionate Assistant Program Manager to oversee daily operations of residential programs and lead DSP teams. You will ensure person-centered care, supervise staff, and coordinate with the program team to maintain high-quality services.

The role combines hands-on care with staff development and operational oversight in a structured environment, supporting growth and teamwork. This is a full-time, on-site position across multiple Wisconsin locations.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum 1 year experience supporting individuals with developmental disabilities or in residential settings.
• Minimum 1 year of leadership or supervisory experience.
• Ability to implement approved physical intervention techniques.

Responsibilities

• Oversee daily care routines, ISPs, and TBPs implementation.
• Ensure medication administration, hygiene, and nutrition protocols are followed.
• Provide direct supervision and mentorship to Direct Support Professionals.
• Lead training, onboarding, and reinforce care protocols.
• Manage scheduling, coverage, and program safety; complete daily logs and incident reports.
• Collaborate with Program Manager; attend ISP and medication review meetings.

Skills

Calm under pressure

Strong communication

Leadership experience

Problem solving

Crisis intervention

Education

High school diploma or GED

College degree in human services preferred

Job description

## Residential Assistant Program ManagerApplylocations: Oconomowoc, WI: Watertown, WI: Dousman, WI: Delafield, WItime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR108361Majority Women Employee-Owned. Empowered by Everyone to Transform Lives. **Overview**# **Prader-Willi Homes**, a MyPath Company, provides specialized residential care and services for adults with Prader-Willi Syndrome (PWS), a complex genetic disorder. Our mission is to promote growth, independence, and a high quality of life for the individuals we serve, while cultivating a positive, team-oriented workplace for all employees.# **Job Summary**We are seeking a compassionate and motivated leader to join our team as an **Assistant Program Manager**. This vital role supports the daily operations of our residential programs and lead teams of Direct Support Professionals (DSPs) to ensure high-quality, person-centered care.Whether you are an experienced manager or looking to grow into a leadership position, this is an opportunity to make a meaningful impact every day. This role combine hands-on care, staff development, and operational oversight within a structured, therapeutic, and empowering environment.# **Key Responsibilities****Resident Care & Support*** Oversee the implementation of daily care routines, individual support plans (ISPs), and therapeutic behavior plans (TBPs).* Ensure medication administration, hygiene, and nutritional protocols are followed accurately and respectfully.* Participate in resident activities and outings to model support and encourage engagement.* Monitor health and safety while ensuring all required documentation is accurate and timely.**Staff Leadership & Development*** Provide direct supervision, mentorship, and performance feedback to Direct Support Professionals.* Support new hire training, onboarding, and reinforcement of care protocols and behavior management strategies.* Promote a positive, collaborative team environment by demonstrating strong leadership presence and actively supporting crisis intervention when needed.**Operational Management*** Respond to call-ins, manage coverage, and ensure program ratios and safety are maintained.* Maintain oversight of the physical environment, vehicles, and resident finances.* Complete incident reports, goal tracking, daily logs, and other required documentation.**Communication & Collaboration*** Collaborate with the Program Manager and team members to meet resident and program needs.* Maintain clear, professional communication with residents, staff, guardians, external providers, and stakeholders.* Attend ISP and medication review meetings, contributing meaningful input about resident progress.**Schedule*** Full-time (40+ hours per week) providing hands-on leadership and direction to both program staff and residents.* Flexibility is required to meet the evolving needs of the residents and team, including participation in the on-call rotation.* Weekends, evenings, and holidays may be required based on staffing or resident needs.* Regular travel to community settings and off-site activities is expected.# **Comprehensive Employee Benefits Package**At **Prader-Willi Homes**, a MyPath Company, we are committed to supporting our employees' well-being, financial security, and professional growth. Our benefits package includes:**Financial & Retirement Benefits*** 401(k) Retirement Plan with MyPath Financial Wellness Resources* Employee Stock Ownership Plan (ESOP)* On-demand Access to Earned Wages* Student Loan Pay Down Assistance* Tuition Reimbursement**Health & Wellness*** Medical, Prescription, Dental, and Vision Plans* Flexible Spending Accounts (FSA)* Life & Disability Insurance* Voluntary Life Insurance Options* Accident, Critical Illness, and Hospital Indemnity Insurance* My Voyage Wellness Program**Work-Life Balance & Additional Perks*** Paid Time Off (PTO) Accrual* Employee Assistance Program (EAP)* Childcare Search Assistance* Employee Discount Program via PerkSpot* Pet Insurance DiscountWe value our employees and are dedicated to providing meaningful benefits that enhance our owners lives.**Qualifications****Education & Experience*** Minimum of a high school diploma or GED. College degree in a human services field preferred.* At least one year experience supporting individuals with developmental disabilities, behavioral needs, or in residential settings.* At least one year of Leadership or supervisory experience.**Required Skills & Attributes*** Ability to maintain a calm and effective demeanor in emergency and stressful situations.* Strong communication skills, both written and verbal.* Ability to work independently and as part of a team to deliver high-quality care.* Demonstrated ability to problem-solve and make sound decisions while effectively multitasking and prioritizing responsibilities in a fast-paced environment.* Ability to effectively implement approved physical intervention techniques.**Additional Requirements*** Must be at least 18 years old.* Must possess a valid **Driver's License** and have an acceptable driving record.* Willingness to work with residents in a variety of environments, including home, recreational, and community settings.**Additional Information**MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community. MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter. Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath. **Our Culture**At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:* Passion* Accountability* Teamwork* Openness* Continuous Learning and InnovationAs an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.*MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.*