Residential Assistant - Evening Shift (3pm to 12am)

Economic Mobility Pathways - EMPath; Boston (MA); On-site; USD 46,000 - 50,000; Full time

Benefits offered by this job

Tuition assistance

Retirement planning

Competitive healthcare benefits

Job summary

EMPath, a Boston-based nonprofit, invites applications for a Residential Assistant (Residential Mentor) at our shelter. This role focuses on facility operations and supportive environment creation, not direct caseload management.

You will help ensure a safe, welcoming space for residents and collaborate with a team dedicated to disruption of poverty. Qualifications include a compassionate attitude, strong interpersonal skills, and an associate degree as a plus.

Qualifications

• Compassionate and motivated to help diverse populations.
• High emotional intelligence and ability to stay composed in pressure.
• Excellent written and verbal communication skills.
• Strong problem-solving and sound judgment.

Responsibilities

• Shelter Operations: maintain daily shelter functions and log attendance.
• Facility Management: assist with heating, meal setup, and maintaining a clean living space.
• Environmental Support: respond to resident needs and manage daily activities flow.
• Participant Engagement: support residents with housing applications and resource access.
• Community Facilitation: participate in meetings and lead or assist with mini-workshops.

Skills

Compassionate

Emotional intelligence

Written & verbal communication

Problem solving

Education

Associate’s Degree in human services/related field

Job description

Position Title: Residential Assistant (also known as Residential Mentor internally)

Available Shifts & Schedules: Evening Shift (3pm-12am)

• Schedule: Thursday-Sunday

Who is EMPath?

Economic Mobility Pathways (EMPath) is a 200-year Boston-based nonprofit that transforms lives by partnering with families to move out of poverty and provides other organizations with the tools to do the same.

As a leading nonprofit innovator that combines direct services, a global learning network, robust research, and advocacy, we offer a wide range of rewarding career opportunities.

What You'll Be Doing

As a Residential Assistant also known as a Residential Mentor internally, you'll make a meaningful impact each day by helping ensure the smooth and supportive operation of our shelter. As a Residential Assistant, you’ll be a vital part of a dedicated team working to create a safe, welcoming, and organized environment for all residents. This role focuses on facility operations and support rather than managing individual participant caseloads. Your contributions will help foster a community-centered atmosphere where residents can thrive.

Your key responsibilities will include

• Shelter Operations & Support: Maintain daily shelter functions including logging attendance, preparing rooms for residents, and supporting general facility procedures.
• Facility Management: Assist with heating and setting out pre-prepared meals (no full cooking required), and help maintain a clean, hygienic, and comfortable living space.
• Environmental Support: Help create a positive and functional shelter environment by responding to general resident needs and ensuring the smooth flow of daily activities.
• Participant Engagement: Partner with Program Mentors to support participants with tasks such as completing housing applications and accessing resources.
• Community Facilitation: Contribute to a supportive and inclusive environment by participating in community meetings and occasionally leading or assisting with mini-workshops for residents.

What You Bring to the Role

We’re looking for compassionate, motivated individuals with a drive to make a difference. To succeed in this role, you’ll need:

• A strong passion for working with diverse populations, including those experiencing homelessness, domestic violence, substance abuse, or mental health challenges.
• Excellent emotional intelligence and the ability to remain composed in high-pressure situations.
• Outstanding written and verbal communication skills.
• Sharp problem-solving skills, keen observation, and sound judgment in decision-making.

Ways to Stand Out

• Bilingual Skills: Fluency in Haitian Creole or Spanish preferred
• Educational Background: An Associate’s Degree in human services, child welfare, hospitality, or a related field is a plus.

Why EMPath

The meaningful work! The organization and your colleagues are committed to disrupting poverty and supporting families as they work towards their biggest goals.

Collaborative team environment! You’ll join a team that values teamwork, and shares knowledge and ideas – all working towards shared goals for helping families move out of poverty.

Learning – We are a learning culture – We offer person-centered professional development, Mobility Mentoring training for all mentors and tuition reimbursement

Work-life balance for essential workers: EMPath offers a four-day work week for all direct services roles, 4 days of 9-hour schedule for most direct service roles where staffing levels allow. The evening shift is 3pm to 12am.

Benefits

Tuition assistance, retirement planning and competitive healthcare benefits.

Pay transparency

Starting hourly rate ranges from $22.00 to $23.84, based on education and language skills

EMPath is committed to recruiting, hiring, and sustaining a diverse workforce. All qualified individuals, regardless of race, color, national origin, religion, gender expression, sexuality, age, disability, or veteran status, are strongly encouraged to apply.

We are an EEO/AA/ADA/ADEA employer based in Boston, Massachusetts.

All offers of employment at EMPath are contingent upon clear results of a thorough background check.