Residential Appliance Service Specialist

Sears; Demopolis (AL); On-site; USD 42,000 - 55,000; Full time

Job summary

Sears is seeking a Residential Appliance Service Specialist for the Demopolis, AL area. You’ll start by reviewing scheduled calls, then visit homes to diagnose and repair refrigerators, washers, dryers, ovens, and dishwashers, communicating clearly about fixes and timelines.

Between visits you’ll log notes, parts used, and photos, and prepare tomorrow’s route while staying current on repair techniques and safety standards.

Qualifications

• High school diploma or equivalent is required; formal appliance repair training is a plus.
• Hands-on experience in appliance service or a closely related trade.
• Strong diagnostic abilities and practical problem-solving skills.
• Clear communication and outstanding customer service abilities.

Responsibilities

• Troubleshoot and repair major household appliances (refrigerators, washers, dryers, ovens, dishwashers).
• Explain diagnoses, repair options, and timelines to customers for a first-rate service experience.
• Complete preventive maintenance and performance checks to keep equipment running efficiently.
• Document work performed, parts used, and customer interactions with accuracy.
• Stay current on new models, components, and repair methods; follow safety standards.

Skills

Hands-on appliance service

Diagnostic aptitude

Customer service

Communication

Time management

Education

High school diploma or equivalent

Formal appliance repair training

Job description

Residential Appliance Service Specialist — Demopolis, ALWhat your day looks likeYou’ll start your morning reviewing scheduled calls around Demopolis, AL, then head out with the parts and tools you need. At one home, you might bring a warm refrigerator back to life; at the next, silence a squeaky dryer or recalibrate an oven. Throughout the day, you’ll walk customers through what you found, the fix you recommend, and how long it will take—always with clear, friendly communication. Between visits, you’ll log notes, parts used, and photos in our system, and wrap up by reviewing tomorrow’s route and brushing up on the latest repair techniques. Safety practices guide every step.Core responsibilitiesTroubleshoot and repair major household appliances, including refrigerators, washing machines, dryers, ovens, and dishwashers.Explain diagnoses, repair options, and timelines to customers to deliver a first-rate service experience.Complete preventive maintenance and performance checks to keep equipment running efficiently.Document all work performed, parts consumed, and customer interactions with accuracy.Stay current on new models, components, and modern repair methods.Follow safety standards and company procedures without exception.QualificationsHigh school diploma or equivalent; formal training in appliance repair is a plus.Hands-on experience in appliance service or a closely related trade.Strong diagnostic aptitude and practical problem-solving abilities.Clear communicator with excellent customer service skills.Self-directed and organized; able to manage time and route efficiently.Valid driver’s license and reliable transportation.Work environmentThis is a mobile, field-based position. You’ll work at customer homes and job sites across the Demopolis, AL area, operate within driving distance of the territory, and make same-day trips to appointments.