Residential and Case Manager 4th Fl.

Covenant House International; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Job summary

Covenant House International is seeking a Residential and Case Manager to lead a youth-centered residential program, provide case management, and supervise staff. The role emphasizes trauma-informed care, crisis response, and coordination with the Safe Haven leadership to ensure safe housing and independence for youth.

The position requires a Master's level degree and experience in housing instability and youth services, with strong organizational and communication skills.

Qualifications

• Master's degree is required; related field preferred.
• Experience providing case-management services to adolescents, young adults, or homeless or vulnerable populations.
• Residential-programming and staff-supervision experience preferred.
• Knowledge of youth development, housing instability, trauma, behavioral health, and related issues.
• Excellent organizational, leadership, verbal and written communication skills.
• Ability to manage multiple responsibilities, set priorities, meet deadlines, and respond in urgent situations.
• Ability to establish professional, supportive relationships with youth while maintaining boundaries.
• Proficiency with electronic case-management systems (HMIS/ETO) and Microsoft Office; valid driver's license and insurability requirements.

Responsibilities

• Oversee residential program leadership and youth care operations.
• Develop, implement, document, and evaluate residential programming.
• Respond promptly to youth needs, crises, incidents, and program concerns.
• Supervise program staff and provide coaching, accountability, and supervision documentation.
• Coordinate case-management meetings, team reviews, and transition planning.
• Maintain accurate, timely, and confidential case records in HMIS/ETO and related systems.
• Monitor operations, resources, and program compliance with agency policies.
• Recruit, onboard, and retain qualified staff; support professional development.

Skills

Case management experience

Youth development knowledge

Leadership

Verbal communication

Written communication

HMIS familiarity

Microsoft Office

Education

Master's degree in Social Work / Human Services / Counseling / Psychology or related field

MSW preferred

Tools

HMIS

Microsoft Office

ETO

Job description

Position SummaryThe Residential and Case Manager ensures high-quality service delivery across all aspects of youth care through effective residential-program oversight, case management, staff supervision, and program coordination. The position supports a safe, healthy, and youth-centered environment while helping young people identify goals, overcome barriers, and move toward stable housing and independenceEssential Functions and ResponsibilitiesResidential Program Leadership and Youth CareOversee the development, implementation, documentation, and evaluation of residential programming.Ensure youth activities are appropriately supervised and that the residential environment is safe, healthy, structured, and consistent with agency principles.Ensure an immediate and effective response to youth care needs, crises, incidents, and other program concerns.Monitor program operations and communicate significant issues, risks, and concerns to the Safe Haven Program Director.Participate in the development of program resources that respond to the needs of the population served.Case Management and Service PlanningConduct comprehensive assessments to identify each young person's strengths, needs, barriers, risks, and goals.Develop, implement, monitor, and regularly update individualized service plans in partnership with youth.Provide ongoing case management, coaching, advocacy, referrals, and support to help youth achieve program goals.Assist youth with securing and maintaining stable housing, employment, education, healthcare, benefits, and other community resources.Monitor progress toward established goals and adjust service plans as needs or circumstances change.Support life-skills development in areas such as budgeting, employment readiness, communication, conflict resolution, health, and independent living.Facilitate and coordinate case-management meetings, team meetings, case reviews, and transition-planning meetings.Staff Supervision and DevelopmentSupervise assigned program staff and provide clear direction, coaching, accountability, and professional support.Provide consistent and supportive individual and group supervision and maintain appropriate supervision documentation.Complete performance evaluations and address performance, attendance, and conduct concerns in partnership with People and Culture and program leadership.Support employee development through training, feedback, goal setting, and regular follow-up.Maintain adequate staff scheduling and coverage to support program operations and youth safety.Participate in the recruitment, selection, onboarding, and retention of capable program staff.Documentation Compliance and ReportingMaintain accurate, timely, and complete case records in the agency's electronic data-management system, ETO or its successor platform, and HMIS.Document all youth contacts, assessments, service plans, referrals, progress notes, transitions, and case activities in accordance with agency, contractual, and regulatory requirements.Maintain accurate case files, grant records, program information, and required supporting documentation.Complete monthly, quarterly, annual, grant, housing, program, and outcome reports accurately and within established deadlines.Monitor staff documentation for quality, completeness, accuracy, and timely submission.Maintain confidentiality and protect youth information in accordance with agency policy and applicable requirements.Program Operations and Resource ManagementEnsure compliance with agency policies and procedures and maintain standards consistent with CHPA's mission and philosophy of care.Ensure the responsible use of program resources and the appropriate distribution of funds in accordance with agency policies and practices.Maintain accurate records of monies issued for program activities and reconcile documentation as required.Monitor supplies, identify operational needs, and coordinate with leadership to maintain a safe and effective program environment.Demonstrate professional behavior in all interactions with youth, staff, partners, and visitors.Participate in required meetings, supervision, training, and professional-development activities.Perform other duties as assigned by the Safe Haven Program Director or agency leadership.Core CompetenciesResidential Program LeadershipYouth-Centered and Trauma-Informed PracticeCase Management and Service PlanningStaff Supervision and DevelopmentCrisis Intervention and Sound JudgmentDocumentation and Data ManagementCommunication and Conflict ResolutionOrganization and Time ManagementAccountability and Policy ComplianceCollaboration and Resource CoordinationAdaptability and FlexibilityMission and Values AlignmentMinimum QualificationsMaster's degree is required; a degree in social work, human services, counseling, psychology, or a related field is preferred.Experience providing case-management services to adolescents, young adults, individuals experiencing homelessness, or other vulnerable populations.Residential-programming and staff-supervision experience are strongly preferred.Demonstrated knowledge of youth development, housing instability, trauma, behavioral health, and other issues affecting the population served.Excellent organizational, leadership, verbal-communication, and written-communication skills.Ability to manage multiple responsibilities, set priorities, meet deadlines, and respond effectively in changing or urgent situations.Ability to establish professional, supportive relationships with youth while maintaining appropriate boundaries.Proficiency with electronic case-management systems, HMIS, Microsoft Office, and related workplace technology.Valid driver's license, acceptable driving record, and ability to meet CHPA's vehicle-insurability requirements.Ability to work a flexible schedule, including evenings, weekends, holidays, or on-call responsibilities when program needs require.