Housing Solutions Case Manager, Permanent Supportive Housing

Mercy House; Oxnard (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Mercy House is seeking a Housing Solutions Case Manager to support individuals in the Permanent Supportive Housing Program. The role focuses on ongoing needs assessments, emergency planning, advocacy, and life skills development, with a trauma-informed, client-centered approach.

Responsibilities include maintaining caseloads, coordinating housing supports, and linking residents to employment, education, and mentoring services while ensuring accurate documentation and compliance.

Qualifications

• Bachelor’s degree in social work (or related field) preferred.
• Experience with mental health, chemical health, and co-occurring disorders preferred.
• Valid California driver’s license and reliable vehicle required.

Responsibilities

• Maintain a minimum caseload of 20–22 individuals and meet at least twice a month with residents to develop emergency plans and individual housing supporting plans.
• Provide client-centered services using harm reduction and trauma-informed care to sustain housing.
• Conduct home visits, inspect units, and assist with household activities as needed.
• Coordinate life skills workshops (job search, time management, health and wellness) and community activities.
• Maintain accurate case notes, plans, assessments, and confidentiality per HIPAA.

Skills

Trauma-informed care

Motivational Interviewing

Crisis intervention

Client-centered services

Education

Bachelor's degree in social work or related field

Experience with mental health & co-occurring disorders

Tools

Microsoft Word

Outlook

Excel

PowerPoint

Job description

Status: Full-Time, Non-ExemptPay: $23.00-$23.50/hourSchedule: Monday - Friday 8:00 a.m. - 4:30 p.m.Job Summary: The Housing Solutions Case Manager, under the direction of the Housing Solutions Manager, is responsible for ongoing needs assessments, personal housing and emergency plans, implementation, support, information, referrals, and advocacy for individuals who are in the Mercy House Permanent Supportive Housing Program. This position provides residential services to the project that includes life skills workshops and community building events/activities. This position requires successful working relationships with residents that support their ability to increase their self-reliance. This position will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine residents’ self-reliance and housing stability. Keeping clear and accurate files and records is essential to this position. This position will practice trauma-informed and client-focused strategies.Essential Duties and Responsibilities:Program OversightMaintain a minimum caseload of 20–22 individuals and meet at least twice a month with residents to develop emergency plans and individual housing supporting plans based upon the housing assessment that identifies barriers, including short- and long-term measurable goalsMeet with clients in person at their place of residence or in the officeUtilize harm reduction interventions and methodologies to provide client-centered services to keep them in housingUtilize skills regarding crisis prevention and interventionPractice Trauma-informed Care and Motivational Interviewing techniquesImplement Eviction Prevention strategies to support clients in needAssist residents to build upon their strengths and recognize their needs in a respectful mannerConduct home visits and inspect residents’ units to ensure that they are properly maintained and provide support with household activities as neededBe knowledgeable of community resources and refer/link clients as neededAssist in the facilitation of social and recreational activities designed to promote community involvement and peer supportWork with volunteers and community resources to ensure that residents are linked with services such as employment, education, tutoring and/or mentoring as appropriateAttend trainings that increase knowledge of effectively meeting clients’ needs (including co-occurring disorders, harm reduction, and cultural competence)Facilitate relationship building between landlords/caretakers and clientsParticipate in the emergency on-call schedule to ensure clients’ needs are metResidential ServicesFacilitate residents’ participation in credit counseling, computer training, financial literacy education, and job search assistance to help them achieve greater levels of success in their livesCoordinate life skills workshops on topics such as job search skills, time and stress management, health and wellness, interpersonal relationships, communication skills, etc.Distribute focus group surveys and organize community building and/or other enrichment activities for clients based on responses and that meet the funding requirements of the projectCoordinate job readiness workshops to support residents in job skills developmentProvide residents with information about available services in the communityAssist residents in accessing services through referral and advocacyAssist residents in building support networks with other residents, family, and friendsDesign and coordinate holiday and community building eventsCreate and distribute monthly event/activity calendarsCreate newsletters highlighting events and activities and distribute them to residents and project partners quarterly or as requestedCoordinate the ordering of needed supplies/resources for planned resident activitiesProvide reports as requested by management regarding residential servicesTeam ManagementWork as a Mercy House team member with all staff and volunteers to implement the mission and core values of the agencyAttend regular internal and external agency meetingsWork as part of the team to plan and develop resident programs, including partnership and collaboration with property management during the leasing and tenancy phase to promote: 1) effective communication; 2) united service delivery; and 3) a supportive community environment for all clientsMiscellaneousKeep accurate, up-to-date documentation on all clients, including but not limited to individual housing plans, emergency plans, case notes, case files, assessments, call logs, and Housing Authority applications and recertificationsComplete all paperwork in a timely and accurate manner that ensures payment to the agency from various sourcesComplete incident reports in a timely manner as necessaryAssist with all data collection systemsHave knowledge of the county’s Coordinated Entry System and HMISFacilitate communication between clients and property managers for those clients who are matched to the PSH programCoordinate intakes and assist in the collection of required documentation from clients to ensure clients move into permanent housing in a timely mannerAssist in the collection of client documents for recertifications as necessaryCommunicate effectively and work collaboratively with the Property Management staff on-siteMeet all deadlines as assignedGain knowledge and understanding of Adult Rehabilitative Mental Health Services, Substance Abuse Treatments, and Fair Housing practicesRespond to calls and emails in a timely mannerPerform tasks independently and prioritize workloadMaintain confidentiality and comply with all HIPAA laws and regulationsHave knowledge of the legal and ethical issues pertaining to case managementMaintain effective documentation at all timesPerform other duties as assigned by managementRequirements:Education and ExperienceA bachelor’s degree in social work (or related field), with experience working in chemical health, mental health, and co-occurring disorders, is preferredApplicants with less than a bachelor’s degree but with at least two years of direct life experience working with people experiencing long-term homelessness, low-income populations, and diverse populations, and who have a working knowledge of mental health and addiction issues, are welcome to applyAbility to utilize computers and appropriate software to complete job duties efficiently (e.g., Microsoft Word, Outlook, Excel, PowerPoint) and/or specific systems applicable to the positionGeneralA valid California driver’s license, proof of insurance, and a reliable vehicle are required. Must be comfortable utilizing a personal vehicle to conduct home visits, visit clients at shelters, meet clients in the community, etc.Ability to work effectively with a diverse population; plan, organize, and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with othersDependability, responsibility, and the ability to communicate effectively and respectfullyPhysical RequirementsAbility to lift up to 50 poundsProlonged periods of sitting at a desk and working on a computer