Residential Aide

Help USA; North Bellport (NY); On-site; USD 36,000 - 42,000; Full time

Job summary

Help USA in Bellport, NY seeks a Residential Aide to help ensure client safety, facility security, and orderly operations during your shift.

You will assist clients to attend meetings, coordinate with the Social Services Team, conduct intake/orientation, patrol the site, and document incidents.

Requirements include a high school diploma or equivalent, Food Protection Manager Certification, experience in residential facilities, and bilingual English/Spanish preferred.

Qualifications

• High School Diploma or equivalent or equivalent experience.
• Food Protection Manager Certification.
• Experience in residential facilities and work with homeless or disadvantaged individuals.
• Strong customer service skills and Microsoft Office proficiency.
• Bilingual English/Spanish preferred.
• Night and weekend coverage may be required.

Responsibilities

• Conduct intake and orientation for new clients, explain rules and assign beds.
• Patrol the site to enforce rules and safety during the shift.
• Inventory and secure clients' possessions during absences from site.
• Count beds and meals; assist with locker searches.
• Use DHS CARES to track vacancies and manage check-in/out.
• Inform clients of meetings and escort to appointments when needed.
• Document incidents and notable events during the shift.

Skills

Bilingual English/Spanish

Customer service

Computer literacy

Interpersonal skills

Attention to detail

Education

High School Diploma or equivalent

Job description

Program: Fairwind | 2 Sawgrass Drive, Bellport, NY 11713

What You'll Do

As a Residential Aide at one of our shelters, you’ll be responsible for helping to ensure the safety of our clients, the security of our facility and grounds, and the orderly operation of the facility during your shift. You’ll also work directly with our clients to ensure that they attend required internal and external meetings, and you'll collaborate with members of the Social Services Team to ensure client issues are addressed and there is continuity and consistent communication throughout a client's stay.

Your responsibilities will include:

• Conducting Intake/Orientation for new clients, which includes explaining processes, rules, and regulations, copying and filing IDs, and assigning beds.

• Conducting and documenting patrols to ensure client compliance with site rules and regulations to ensure health and safety.

• Managing processes for inventorying and securing possessions of clients who are away from the site for hospitalization, incarceration, or other reasons.

• Conducting bed and meal counts and assisting House Managers with locker searches.

• Using the DHS CARES system to track vacancies, check clients in and out, print rosters, etc.

• Ensuring that clients receive any notices of meetings and appointments from the Social Services Team on a timely basis, escorting clients to meetings and appointments when necessary.

• Documenting incidents and other noteworthy events that occur during your shift.

You’re a great fit for this role if you have:

• High School Diploma or equivalent OR equivalent experience and skills.
• Food Protection Manager Certification.
• Work experience in residential facilities.
• Experience and capacity to work with people experiencing homelessness or otherdisadvantaged people.
• Strong relationship and customer service skills.
• Computer literacy with Microsoft applications.
• Bi-lingual (English/Spanish) preferred.
• Ability to provide night and weekend coverage as needed.