Residential Aide

Children's Rescue Fund; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Children’s Rescue Fund is seeking a Residential Aide to provide direct care and support to residents in the shelter. You will work under the Shift Supervisor with some independent responsibilities, ensuring safety, order, and adherence to DHS guidelines.

The role requires strong communication, teamwork, and organizational skills, plus the ability to handle a fast-paced environment and perform routine tasks across intake, meal distribution, and daily logs.

Qualifications

• High School Diploma or GED required.
• Experience with families or homeless population preferred.
• Food Protection Certification required.
• Background check satisfactory.
• Strong written and oral communication and organizational skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency with Word, Excel, and learning new databases.

Responsibilities

• Assist residents and enforce facility rules under direction of Shift Supervisor.
• Complete intake, daily logs, and occupancy forms.
• Utilize CARES for intake check-ins and discharges.
• Maintain cleanliness of work areas and collect/verify meal deliveries.
• Distribute meals and ensure safety and security of residents and rooms.
• Monitor attendance rosters and assist with room transfers.

Skills

Written communication

Oral communication

Organizational skills

Teamwork

Under pressure

Computer proficiency

Education

High School Diploma or GED

Tools

CARES

Time clock system

Word

Excel

Job description

The core responsibility of the Residential Aide (RA) includes the continued assurance of support and care to clients residing in the shelter. Under the general direction of the Shift Supervisor, with some latitude for independent action, the RA provides direct assistance, support and care to clients residing in the facility as well as supporting, assisting and enforcing facility rules.

PRIMARY RESPONSIBILITIES:

• Complete new resident Intake arrival packets, exits logs, daily occupancy forms.
• Utilizing the Department of Homeless Services (DHS) Client Assistance and Rehousing Enterprise Systems (CARES) to complete Intake Check-in, Discharge Conditional Intake
• Review, Nightly Attendance Roaster Incident reports.
• Receive food deliveries and confirm items received/receipts for accuracy by signing and dating form.
• Report all inconsistencies with food deliveries to appropriateShift Supervisor and Director of Program Operations.
• Distribute meals to residents and dispose of expired food items as outlined by DHS’ Food Distribution Guidelines.
• Monitor logs to ensure clients are signing the Daily Attendance Roster when entering and exiting the facility.
• Provide clients access to rooms and assist in the facilitation and completion of room transfers/swaps.
• Collect trash in office and dispose trash in designated areas.
• Distribute DHS notices (i.e., 4002 notices, appointment slips, mail, etc.) to residents.
• Adhere to DHS housekeeping mandates by cleaning office space, microwave,
• refrigerator, and bathroom at the end of every shift; always maintain a clean and neat office space.
• Bag and tag client personal belongings where needed and report room cleaning and repair needs to Shift Supervisor.
• Collaborate with on-site Shift Supervisor to ensure a safe environment for all staff and clients.
• Conduct hourly rounds of the facility to ensure all room doors are secured, clients’ personal belongings are secured.
• Conduct safety checks of clients staying in facility due to illness, mobility issues, etc.
• Ensure clients are responsive during safety checks.
• Immediately alert medical staff and immediate supervisor of clients found in distress.
• Must be able to rotate shift at the discretion of theDPO to meet the needs of the program.
• ConductOperation unit inspections during the new Intake process.
• Maintain all logs (Attendance, ACS, emergency contacts, sign in/ out logbook) and submit logs on the 1st of every month to Director of Operations.
• On the1st of every month create a dead file of all the logs to be submitted for storage.
• Adhere to the dress code policy for uniformed personnel and maintain a clean, neat, and professional appearance at all times.
• Reviewwith Shift Supervisorall paperwork and logs completed during previous shiftbefore the end of tour.
• Physically check all unoccupied rooms to determine status of readiness, repairs and cleanings.
• Ensure all clean and ready units have clean linens and towels. Alert maintenance team of items needed.
• Complete and submit all paperwork (daily occupancy, exit logs, meal census, NSR, new intake, curfew violations, incidents etc.).
• Serve breakfast 8:00am to 10:00am, lunch 12:00pm to 2:00pm, and dinner 6:00pm to 8:00pm.
• Finalize Night Signature Roster (NSR) in CARES.
• Ensure new logs for the month are in place.
• Receive and log incoming meals usually at 6:00am
• Deliver mail on the 8:00am to 4:00pm shift.
• Clock in where appropriate using the time clock system sign-in via the onsite logbook.
• Must be available for overtime when business needs are required.
• Physically check all unoccupied units to determine status (ready, repairs needed, needs cleaning).
• Required to work additional shifts to ensure coverage when staff is out of the office for various reasons.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED.
• Experience working with families / homeless population.
• Food Protection Certification Required
• Must complete a satisfactory background investigation.
• Excellent written and oral communication, and organizational skills.
• Must have the ability to work well under pressure, and the ability to work both independently and as part of a team to complete complex projects in a fast-paced environment.
• Intermediate level of computer proficiency with proficiency in Word, Excel, and the ability to learn new technologies and databases.

Other Requirements (including Physical Demands)

• May be required to work long hours and a varied schedule to meet job demands and deadlines.
• Periodically may bend, lift, and carry objects weighing up to seventy-five pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement –

Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.