Residential Aide (Lighthouse)

Children's Rescue Fund; New York (NY); On-site; USD 35,000 - 45,000; Full time

Job summary

A non-profit organization in New York is seeking a Residential Aide to provide direct care and support to clients in a shelter environment. Responsibilities include assisting with intake processes, monitoring client safety, and ensuring compliance with facility rules. Candidates must have a High School Diploma or GED, a valid NYS security license, and experience working with the homeless population. Ideal applicants will possess excellent communication skills and the ability to thrive in a fast-paced environment.

Qualifications

• Two years’ experience in Single Adult Shelters or Congregate Residential Services.
• Experience working with families and homeless population.
• Food Protection Certification and CPR/ First Aid required.

Responsibilities

• Provide direct assistance, support, and care to clients in the shelter.
• Complete new resident intake arrival packets and daily occupancy forms.
• Conduct hourly rounds to ensure client safety and security.

Skills

Excellent written and oral communication

Organizational skills

Ability to work under pressure

Intermediate computer proficiency

Education

High School Diploma or GED

Valid NYS security license

Tools

Word

Excel

Job description

Primary Function/Purpose

The core responsibility of the Residential Aide (RA) includes the continued assurance of support and care to clients residing in the shelter. Under the general direction of the Shift Supervisor, with some latitude for independent action, the RA provides direct assistance, support and care to clients residing in the facility as well as supporting, assisting and enforcing facility rules.

Primary Responsibilities

• Complete new resident Intake arrival packets, exits logs, daily occupancy forms.
• Utilizing the Department of Homeless Services (DHS) Client Assistance and Rehousing Enterprise Systems (CARES) to complete Intake Check-in, Discharge Conditional Intake.
• Review, Nightly Attendance Roaster Incident reports.
• Receive food deliveries and confirm items received/receipts for accuracy by signing and dating form.
• Report all inconsistencies with food deliveries to appropriate Shift Supervisor and Director of Program Operations.
• Distribute meals to residents and dispose of expired food items as outlined by DHS’ Food Distribution Guidelines.
• Monitor logs to ensure clients are signing the Daily Attendance Roster when entering and exiting the facility.
• Provide clients access to rooms and assist in the facilitation and completion of room transfers/swaps.
• Collect trash in office and dispose trash in designated areas.
• Distribute DHS notices (i.e., 4002 notices, appointment slips, mail, etc.) to residents.
• Adhere to DHS housekeeping mandates by cleaning office space, microwave, refrigerator, and bathroom at the end of every shift; always maintain a clean and neat office space.
• Bag and tag client personal belongings where needed and report room cleaning and repair needs to Shift Supervisor.
• Collaborate with on-site Shift Supervisor to ensure a safe environment for all staff and clients.
• Conduct hourly rounds of the facility to ensure all room doors are secured, clients’ personal belongings are secured.
• Conduct safety checks of clients staying in facility due to illness, mobility issues, etc.
• Ensure clients are responsive during safety checks.
• Immediately alert medical staff and immediate supervisor of clients found in distress.
• Must be able to rotate shift at the discretion of the DPO to meet the needs of the program.
• Conduct Operation unit inspections during the new Intake process.
• Maintain all logs (Attendance, ACS, emergency contacts, sign in/ out logbook) and submit logs on the 1 st of every month to Director of Operations.
• On the 1 st of every month create a dead file of all the logs to be submitted for storage.
• A dhere to the dress code policy for uniformed personnel and maintain a clean, neat, and professional appearance at all times.
• R eview with Shift Supervisor all paperwork and logs completed during previous shift before the end of tour.
• Physically check all unoccupied rooms to determine status of readiness, repairs and cleanings.
• Ensure all clean and ready units have clean linens and towels. Alert maintenance team of items needed.
• Complete and submit all paperwork (daily occupancy, exit logs, meal census, NSR, new intake, curfew violations, incidents etc.).
• Serve breakfast 8:00am to 10:00am, lunch 12:00pm to 2:00pm, and dinner 6:00pm to 8:00pm.
• Finalize Night Signature Roster (NSR) in CARES.
• Ensure new logs for the month are in place.
• Receive and log incoming meals usually at 6:00am.
• Deliver mail on the 8:00am to 4:00pm shift.
• Clock in where appropriate using the time clock system sign-in via the onsite logbook.
• Must be available for overtime when business needs are required.
• Physically check all unoccupied units to determine status (ready, repairs needed, needs cleaning).
• Required to work additional shifts to ensure coverage when staff is out of the office for various reasons.

Minimum Qualifications

• High School Diploma or GED.
• Must have and maintain a valid NYS security license.
• Two years’ experience in Single Adult Shelters and/or Congregate Residential Services.
• Experience working with families / homeless population.
• Food Protection Certification and CPR/ First Aid required.
• Must complete a satisfactory background investigation.
• Excellent written and oral communication, and organizational skills.
• Must have incredible initiative, the ability to work well under pressure, and the ability to work both independently and as part of a team to complete complex projects in a fast-paced environment.
• Intermediate level of computer proficiency with proficiency in Word, Excel, and the ability to learn new technologies and databases.

Other Requirements (including Physical Demands)

• May be required to work long hours and a varied schedule to meet job demands and deadlines.
• Periodically may bend, lift, and carry objects weighing up to seventy-five pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.