Resident Utilities & Onboarding Specialist

Evergreen Residential Holdings, LLC; Dallas (TX); On-site; USD 40,000 - 65,000; Full time

Job summary

Evergreen Residential is seeking a Retention Specialist based in our Downtown Dallas, TX office to manage lease renewals, prepare and distribute leasing packages, and oversee residents not meeting lease terms. Responsibilities include coordinating utility onboarding, updating the utilities database, communicating daily with residents and utility providers, and assisting with lease extensions.

This role requires 2+ years of office or call center experience and strong MS Office skills; a

Qualifications

• High school diploma required plus 2+ years of general office or call center experience.
• HOA or property management experience a definite plus.
• Excellent computer skills including proficiency with Microsoft Office suite (Word, Outlook, Excel).
• Organized with strong attention to detail.
• Self-starter with initiative and independence.
• Effective project management skills and ability to manage multiple projects and priorities.
• Good time-management skills with ability to meet deadlines.
• Sound judgment and decision-making ability.
• Strong interpersonal, oral, and written communication skills.
• Able to work effectively under pressure in a fast-paced environment.

Responsibilities

• Manage all aspects of utility onboarding and related matters.
• Update utilities database as needed.
• Communicate daily with residents and 3rd party utility companies.
• Develop strong relationships with providers and residents.
• Assist leadership and colleagues; collaborate with the team.
• Provide timely responses to all resident requests from internal and external parties.
• Assist with utility billing and general business functions.
• Maintain knowledge of current state, local, and utility policies/procedures.
• Assist with resolving utility liens and documentation.
• Perform other duties as assigned by manager.

Skills

Office skills

MS Office

Organization

Project management

Time management

Interpersonal communication

Pressure handling

Education

High school diploma

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Evergreen Residential is seeking a Retention Specialist based in our Downtown Dallas, TX office to manage lease renewals, prepare and distribute leasing packages, and oversee residents not meeting lease terms. Responsibilities include coordinating utility onboarding, updating the utilities database, communicating daily with residents and utility providers, and assisting with lease extensions.

This role requires 2+ years of office or call center experience and strong MS Office skills; a