Resident Transporter

ALG Senior; Wilmington (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay rates

Health, dental, vision insurance

Paid time off and holidays

Ongoing professional development

Company-paid life insurance

Company-paid Employee Assistance Plan

Job summary

New Hanover House in Wilmington, NC seeks a compassionate Resident Transporter to safely move residents to medical appointments, activities, and outings.

You will keep vehicles clean and fueled, assist residents with boarding, coordinate schedules with staff, and ensure safety and dignity during each trip.

The role offers competitive pay, health benefits, PTO, and opportunities for professional development.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license with clean driving record.
• Experience in transportation, healthcare, or customer service preferred.
• Ability to operate a passenger transport vehicle (training provided).

Responsibilities

• Safe transportation of residents to medical appointments, outings, and activities.
• Assist residents during boarding and exiting vehicles, ensuring safety and comfort.
• Maintain clean and fueled vehicles; report issues to management.
• Coordinate transportation schedules with staff for timely routing.
• Follow traffic laws and facility protocols to ensure safety.
• Maintain transportation logs and document incidents as needed.
• Provide friendly, professional customer service to residents.

Skills

Communication

Compassion

Customer service

Interpersonal

Education

High school diploma or equivalent

Job description

Are you a compassionate and dependable individual who enjoys assisting seniors with safe and reliable transportation?

New Hanover House is seeking a dedicated Resident Transporter to ensure residents are transported safely to medical appointments, community activities, and other outings at New Hanover House.

Why Join New Hanover House?

At New Hanover House, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive pay rates


• Comprehensive health, dental, and vision insurance


• Paid time off and holidays


• Ongoing professional development opportunities


• Company-paid life insurance


• Company-paid Employee Assistance Program

Essential Duties and Responsibilities:

• Safe Transportation: Safely transport residents to and from scheduled medical appointments, social outings, and other activities as directed.


• Resident Assistance: Provide assistance to residents during boarding and exiting vehicles, ensuring their safety and comfort at all times.


• Vehicle Maintenance: Ensure company vehicles are clean, fueled, and properly maintained. Report any issues or concerns to management.


• Schedule Coordination: Work closely with staff and residents to ensure timely transportation scheduling and efficient route planning.


• Compliance & Safety: Follow all traffic laws, safety regulations, and facility protocols to ensure a secure and positive travel experience for residents.


• Communication & Documentation: Maintain accurate transportation logs and report any incidents or concerns to the appropriate staff.


• Customer Service: Engage with residents in a friendly and professional manner, ensuring a positive and reassuring experience during transportation.

Qualifications:

• High school diploma or equivalent (required)


• Valid driver's license with a clean driving record (required)


• Previous experience in a transportation, healthcare, or customer service role (preferred)


• Ability to safely operate a passenger transport vehicle (training provided if necessary)


• Strong communication and interpersonal skills


• Compassion for and a desire to work with the elderly


• Ability to assist residents with mobility needs, including wheelchairs and walkers