Resident Support Specialist Supervisor

Community Housing Innovations, Inc.; Commack (NY); On-site; USD 33,117 - 68,884,132; Full time

Benefits offered by this job

Paid time off

2 personal days awarded annually

Health insurance and health spending

Dental and vision plans

Flexible spending account

AFLAC supplemental insurance

Dependent Care Spending Account

401(k) retirement plan

Life insurance

Employee Assistance Program

Monthly trainings and career develop.

Job summary

Community Housing Innovations (CHI) is seeking a dedicated Resident Support Specialist to supervise RSS staff and maintain program compliance at our location in New York. The role focuses on supervising staff, conducting regular one-on-one meetings, coordinating shifts, and ensuring timely trainings and documentation.

You will liaise with outside entities, handle crisis de-escalation, audits, and reporting, educate clients on policies, and support management with communication and on-call

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• 2+ years’ experience in management or human services.
• Excellent verbal and written communication; English required; Spanish a plus.
• Basic computer skills in Windows, Office and internet usage.
• Ability to tour properties, walk distances and climb stairs.
• Strong prioritization, judgment and ability to work independently or in a team.

Responsibilities

• Provide consistent supervision and support for all Resident Support Specialist staff.
• Conduct 1-to-1 meetings with team members and update performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi-weekly).
• Ensure RSS staff are up to date and in compliance with all required trainings. Provide on-site training and feedback as needed.
• Schedule and coordinate RSS shifts at the location.
• Act as a liaison for CHI by implementing timely and effective communication with outside entities.
• De-escalate potential crisis situations and document all situations and interventions.
• Audit logs, incident reports, and other required documentation to ensure compliance with applicable rules and regulations. Provide guidance on appropriate documentation to RSS staff.
• Conduct fire drills and evacuate the building when necessary.
• Ensure the program is providing quality services and is compliant with program requirements.
• Educate clients about program policies and procedures.
• Prevent loss of income to CHI from vacancy loss and lost shelter payments, property, etc.
• Assist the management team with communication as well as being an on-call supervisor.

Skills

Communication

English proficiency

Bilingual Spanish

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

MS Windows

MS Office

Internet usage

Job description

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them.

Responsibilities

• Provide consistent supervision and support for all Resident Support Specialist staff.
• Conduct 1-to-1 meetings with team members and update performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi-weekly).
• Ensure RSS staff are up to date and in compliance with all required trainings. Provide on-site training and feedback as needed.
• Schedule and coordinate RSS shifts at the location.
• Act as a liaison for CHI by implementing timely and effective communication with outside entities.
• De-escalate potential crisis situations and document all situations and interventions.
• Audit logs, incident reports, and other required documentation to ensure compliance with applicable rules and regulations. Provide guidance on appropriate documentation to RSS staff.
• Conduct fire drills and evacuate the building when necessary.
• Ensure the program is providing quality services and is compliant with program requirements.
• Educate clients about program policies and procedures.
• Prevent loss of income to CHI from vacancy loss and lost shelter payments, property, etc.
• Assist the management team with communication as well as being an on-call supervisor.

Qualifications

• Education: High school diploma or GED required. Bachelor’s degree preferred.
• Experience: 2+ years’ experience providing management services or experience in a human services field.
• Communication: Excellent verbal and written communication skills. Proficiency in English required. Bi-lingual (Spanish) is a plus.
• Computer Skills: Basic competency in MS Windows, MS Office, and internet usage.
• Physical Performance: Ability to tour properties, walk distances, climb stairs, etc.
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
• Other Skills: Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details. Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines. Effective time management skills.

Benefits

• Paid time off
• 2 personal days awarded annually
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Voluntary plans
• Dependent Care Spending Account
• Working Advantage – Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

Salary: $24.04 per hour – $50,003 annually. Overtime available. Open shifts: Tuesday – Saturday, 5 pm – 1 am with on-call responsibilities.

Equal Employment Opportunity Employer (EEOE). CHI provides equal employment opportunities to all employees and applicants and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, or any other status protected by applicable laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment.