Resident Support Specialist Supervisor

Paycom - ATS; Town of Smithtown (NY); On-site; USD 2,400 - 50,000; Full time

Benefits offered by this job

Paid time off

Personal days

Health insurance

Health Reimbursement Account

Dental and vision plans

Flexible spending account

AFLAC supplemental insurance

Dependent Care Spending Account

401(k) retirement plan

Life insurance

Employee Assistance Program

Monthly trainings and career dev.

Job summary

Community Housing Innovations (CHI) seeks a full-time Resident Support Specialist Supervisor for our Smithtown location. You will oversee RSS staff, ensure high-quality emergency housing services, and maintain compliance with CHI and funding guidelines.

Strong communication, leadership, and crisis-management skills are essential. Responsibilities include on-site supervision, shift scheduling, staff training, and timely documentation.

Qualifications

• Minimum high school diploma or GED required; bachelor’s degree preferred.
• 2+ years’ experience in management or human services.
• Strong communication in English; bilingual in Spanish a plus.

Responsibilities

• Supervise Resident Support Specialist staff and provide ongoing coaching.
• Conduct regular 1:1 meetings and track performance goals.
• Ensure RSS staff remain trained and compliant with program rules.
• Schedule RSS shifts and manage on-site coverage.
• Liaise with CHI and external partners; respond to crises and document interventions.
• Audit logs, incident reports and documentation for compliance.
• Conduct fire drills and evacuations when needed.
• Educate clients on program policies and procedures.
• Help minimize income loss due to vacancies and shelter payments.
• Support management and act as on-call supervisor.

Skills

Communication skills

English proficiency

Crisis de-escalation

Training & supervision

Schedule management

Education

High school diploma/GED

Bachelor’s degree preferred

Tools

MS Windows

MS Office

Internet usage

Job description

WHO IS CHI?Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.WHAT WILL I BE DOING?CHI is looking for a full-time Resident Support Specialist Supervisor for our Smithtown location. You will be responsible for all aspects of management for Resident Support Specialist staff within emergency housing programs. Ensuring that quality services are provided effectively and in accordance with guidelines established by CHI, OTDA, Suffolk County Department of Social Services, and other funding sources as appropriate.• Provide consistent supervision and support for all Resident Support Specialist staff.• Conduct 1 to 1 meetings with members of your team and update the performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi-weekly).• Ensure RSS staff are up to date and in compliance with all required trainings. Provides on-site training and feedback as needed.• Responsible for scheduling and coverage of RSS shifts at location.• Act as a liaison for CHI by implementing timely and effective communication with outside entities.• De-escalate potential crisis situations and document all situations and interventions.• Audit logs, incident reports, and all other required documentation to ensure compliance with applicable rules and regulations. Provides guidance on appropriate documentation to RSS staff.• Conduct fire drills and evacuate the building when necessary.• Ensure that the program is providing quality services and is compliant with program requirements.• Educate clients about the program policies and procedures.• Prevent loss of income to CHI as a result of vacancy loss and lost shelter payments, property, etc.• Assist the management team in communication as well as being an on-call supervisor.ANYTHING ELSE?Salary: $24.04 hour- $50,003 annuallyOvertime availableOpen shifts: Sunday - Thursday, 5 pm - 1 am with on-call responsibilitiesWHAT DO I NEED?Education: High school diploma or GED required. Bachelor’s degree preferred.Experience: 2+ years’ experience providing management services or experience in a human services field.Communication: Excellent verbal and written communication skills. Proficiency in English required. Bi-lingual (Spanish) is a plus.Computer Skills: Basic competency in MS Windows, MS Office, and internet usage.Physical Performance: Ability to tour properties, walk distances, climb stairs, etc.Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.Other Skills: Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details. Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines. Effective time management skillsWHY CHI?CHI employs a team of hard-working, compassionate people who want to give back to others in their community. We are proud to offer:Paid time off2 personal days awarded annuallyHealth insurance and health reimbursement accountDental and vision plansFlexible spending accountAFLAC supplemental insuranceVoluntary plansDependent Care Spending AccountWorking Advantage- Employee Perks401(k) retirement planLife insuranceEmployee Assistance ProgramMonthly trainings and career development plansEqual Employment Opportunity Employer (EEOE)Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.