Resident Support Specialist

Community Housing Innovations Inc; Commack (NY); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Personal days

Health insurance

Health reimbursement account

Dental plans

Vision plans

Flexible spending account

AFLAC

Dependent care

401(k) retirement

Life insurance

Employee Assistance Program

Career development

Job summary

Community Housing Innovations (CHI) is seeking a full-time Resident Support Specialist for our Commack location to provide a safe, structured environment for residents and staff. You will coordinate resident movement, monitor conduct, and document interventions while performing front desk duties and safety procedures.

Responsibilities include rounds, logs, and coordinating with management. Strong communication skills required; bilingual (Spanish) is a plus.

Qualifications

• High School Diploma or GED required.
• 1-2 years of related work experience preferred.
• Excellent verbal and written communication; proficiency in English; bilingual (Spanish) a plus.

Responsibilities

• Provide a safe, structured environment for residents and staff.
• Screen clients and visitors entering the facility; perform bag searches as required.
• De-escalate crises and document interventions; conduct rounds and logs.
• Support front desk operations and video surveillance monitoring; assist with drills.
• Assist with room turnover, inventory, and maintenance reporting as needed.

Skills

Verbal communication

Written communication

Bilingual Spanish

Customer service

Team player

Education

High School Diploma or GED

Tools

MS Windows

MS Office

Internet usage

Job description

WHO IS CHI?Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.WHAT WILL I BE DOING?CHI is looking for a full-time Resident Support Specialist (RSS) for our Commack location. You will provide a safe, structured, and supervised environment for CHI residents and staff. The RSS coordinates and verifies client movement in the facility while also monitoring the client conduct and overall behavior during tour of duty. This is accomplished by performing the following functions:Maintain visibility to residents, staff, and visitors by wearing a safety monitor vest, ID badge, and professional attire.Screen all clients and visitors entering the facility.Perform bag searches upon intake and as required.Ensure clients abide by the facility, DSS, and OTDA policies and procedures.De-escalate potential crisis situations and document all interventions.Conduct rounds throughout the facility including hallways, stairwells, floors, bathrooms, and other common areas.Complete logs, incident reports, and all other required documentation.Perform administrative and receptionist duties at the operations/front desk.Monitor video surveillance cameras, fire prevention, detection alarm, and notification system.Support the running of fire drills; evacuate the building when necessary, utilize fire safety procedures.Assist with room preparation and turnover for new clients.Maintain inventory of cleaning and office supplies and ensure proper distribution.Inform management of work site’s physical condition (i.e. dangerous conditions, possible repair needs, supply needs, etc.).Support afterschool/evening activities as needed.ANYTHING ELSE?Salary: $19.00 an hour (approximately $39,520 annually)Overtime availableOpen shifts: [Tuesday - Saturday, 4 p.m. - 12 a.m.]Apply to CHI: Careers at CHI | Jobs in Housing & Human ServicesWHAT DO I NEED?Education: High School Diploma or GED required.Experience: 1-2 years of experience working in related field preferred.Communication: Excellent verbal and written communication skills. Proficiency in English required. Bi-lingual (Spanish) is a plus.Computer Skills: Basic competency in MS Windows, MS Office, and internet usage.Physical Performance: Ability to tour property, walk distances, and climb stairs.Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls, and perform proper notifications.Other Skills: Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details. Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines.WHY CHI?CHI employs a team of hard-working, compassionate people who want to give back to others in their community. We are proud to offer:Paid time off2 personal days awarded annuallyHealth insurance and health reimbursement accountDental and vision plansFlexible spending accountAFLAC supplemental insuranceVoluntary plansDependent Care Spending AccountWorking Advantage- Employee Perks401(k) retirement planLife insuranceEmployee Assistance ProgramMonthly trainings and career development plansEqual Employment Opportunity Employer (EEOE)Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.