Shift Supervisor

Community Housing Innovations, Inc.; New York (NY); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Generous paid time off

Health insurance

Dental and vision plans

401(k) retirement plan

Life insurance

Employee Assistance Program

Monthly trainings and career dev plans

Job summary

Community Housing Innovations, Inc. (CHI) is seeking a dedicated manager to supervise Residential Aide staff and ensure the delivery of quality housing services in Rego Park, NY.

The role includes coordinating weekend and overnight staffing, maintaining safety compliance, and supporting resident services through effective supervision. The position requires strong communication, leadership, and crisis-intervention skills, with experience in homeless services and a related degree preferred.

Qualifications

• Requires high school diploma or GED; Bachelor's degree preferred.
• Minimum 3+ years in homeless services; 2+ years in management roles.
• Excellent communication and written skills; English required; multilingual a plus.
• Proficiency with MS Windows and MS Office; ability to manage schedules and reports.

Responsibilities

• Supervise Residential Aide staff and provide ongoing support.
• Oversee weekend, overnight, and as-needed staffing coverage.
• Conduct fire drills and ensure compliance with safety policies.
• Supervise client meals and ensure food safety guidelines are followed.
• Provide on-site training and feedback to staff and management.
• Maintain logs, prepare internal and external reports, and liaise with agencies.

Skills

Communication

English fluency

Leadership

Crisis intervention

Conflict resolution

Team supervision

Education

High School Diploma or GED

Bachelor's degree in related field

3+ years homeless services experience

2+ years management in social services

Tools

MS Windows

MS Office

Job description

WHO IS CHI?

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

WHAT DOES CHI OFFER?

CHI Employs a Team Of Hard-working, Compassionate People Who Want To Give Back To Others In Their Community. We Are Proud To Offer

• Generous Paid time off
• Personal and Sick Days
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent Care Spending Account
• Commuter Transit and Parking Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

Job Summary

Responsible for all aspects of Management for Residential Aide staff within the Program. Ensuring that quality services are provided effectively and in accordance with guidelines established by CHI, OTDA, and other funding sources as appropriate.

Pay

$24.04 an hour- approx. $50,004 annually.

FLSA

Non-exempt. Eligible for overtime. Schedule: Saturday-Sunday 8am-4pm Monday -Wednesday 4pm-12am (Thursday and Friday off).

Location

Rego Park Queens, NY

Job-related Duties – Essential Functions

These duties are essential and specific to the successful implementation of this position.

• Responsible for the supervision and support for all Residential Aide staff.
• Responsible for overseeing Residential Aide staffing for weekends, overnights and as needed.
• Conduct Fire Drills as scheduled and works with program staff to ensure that fire safety procedures are followed and document these events as per DHS and CHI guidelines.
• Supervise and assist with the client meals as per the site’s specific policies. Shift Supervisors are responsible for ensuring employees are following OTDA and DHS food safety guidelines.
• Provides limited crisis intervention and de-escalation to residents, when necessary, until CHI professional staff Case Managers, Program Managers or Director of Emergency Housing can be contacted and/or intervene. Contacts supervisor and/or the proper authorities as needed.
• Prevents loss of income to CHI because of vacancy loss, and lost shelter payments, property, etc.
• Ensure that the program is providing quality services and is compliant with program requirements.
• Enforces clients on CHI, site and DSS policies, regulations, and rules with residents.
• Reviews video cameras and monitors area consistently.
• Adheres to proper use of company resources (cell phones, office supplies, internet, etc.).
• Always maintains appropriateness and acts as a model for other employees.
• Provides on-site training and feedback on a regular basis and when necessary to staff and management.
• Informs Building Superintendent of work site’s physical condition (i.e., dangerous conditions, possible repair needs, supply needs, etc.).
• Act as a liaison with agencies responsible for referring eligible clients.
• Submits all internal and external reports in a timely and accurate manner as required by funding agencies and/or CHI (logs, notes, incident reports). Maintains logs, office, and site in an orderly fashion.
• Assists the management team in communication as well as being an on-call supervisor.

Qualifications

What do you need to apply?

Education and Experience

High School Diploma or GED required. Bachelors from an accredited university or related field of study, preferred. 3+ years of verified experience working in homeless services can override the education requirement. All applicants must have 2+ years’ experience providing management services in social services or in other related fields.

• Communication: Excellent verbal and written communication skills. Proficiency in English required. Multi-lingual and Spanish proficiency preferred.
• First Aid/CPR Certification and Food Handler’s Certificate (have upon hire or within 60 days of hire)
• F-80 Fire Safety Coordinator certification, required (or ability to obtain F80 certification within 30 days of hire)
• Computer Skills: Basic competency in MS Windows, MS Office, and on the Internet.
• Physical Performance: Ability to lift, carry, and move heavy objects (up to 50lbs), tour property, walk distances, and climb stairs (up to 3-4 flights).
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
• Other Skills: Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details. Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines. Effective time management skills.

Equal Employment Opportunity Employer (EEOE)

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.