Resident Support & Safety Officer

YMCA St Paul's Group; Stephen (MN); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Free gym access across our sites.

Discounts from major retailers and, if

Free access to well-being and couns 2

Job summary

YMCA St Paul’s Group in London is seeking a Housing and Support Advisor to deliver high-quality housing and support services. You will be the first point of contact for residents and visitors, handling a wide range of enquiries with empathy and clarity, and ensuring a welcoming, safe environment.

Key duties include reception tasks, first aid and fire marshal responsibilities, health and safety checks, processing payments, managing correspondence, and reporting concerns.

Responsibilities

• Exceptional Customer Service: frontline interactions to create a positive impact on residents and their networks.
• Diverse and Dynamic Role: reception tasks, calls, mail, repairs, payments, and site safety.
• Safety and Security: act as first aider and fire marshal, conduct patrols and safety checks.
• Welcoming and Attentive: greet residents, address complaints, handle antisocial-behaviour reports, provide empathetic support.

Job description

YMCA St Paul’s Group in London is seeking a Housing and Support Advisor to deliver high-quality housing and support services. You will be the first point of contact for residents and visitors, handling a wide range of enquiries with empathy and clarity, and ensuring a welcoming, safe environment.

Key duties include reception tasks, first aid and fire marshal responsibilities, health and safety checks, processing payments, managing correspondence, and reporting concerns.