Housing Duty Worker

YMCA Robin Hood Group; Town of Mansfield (NY); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

23 days annual leave

Funded training, qualifications &

Career progression across YMCA

Quarterly Campfires

Wellbeing package: GP access, health/d

Discounted YMCA childcare & local

£500 refer-a-friend bonus

Job summary

YMCA Robin Hood Group is seeking a Housing Duty Worker to support young people aged 16–24 in our Mansfield accommodation. You will be a friendly, reliable presence, welcoming residents, answering questions, helping them access support, and ensuring building safety and a positive environment.

Full-time and part-time shifts are available with weekday and weekend patterns. Previous housing experience isn’t required; the right attitude, good initiative, and the ability to stay calm under pressure

Qualifications

• Attitude-focused role requiring empathy and flexibility.
• Ability to interact calmly with residents and visitors.
• Willingness to learn and follow safety procedures.

Responsibilities

• Welcoming residents and visitors
• Answering questions and guiding to support
• Monitoring CCTV and building security
• Issuing keys and handling lost keys
• Reporting incidents and maintaining records
• Supporting fire safety checks
• Maintaining a safe, clean, welcoming environment

Skills

People skills

Calm under pressure

Teamwork

Initiative

Reliability

Job description

Looking for a role where no two days are the same?

We're looking for a friendly, reliable and caring people to join our Supported Housing team, helping young people aged 16-24 who live in our accommodation in Mansfield

You don't need previous housing experience. If you've got the right attitude, we'll provide the training and support to help you succeed.

Role Highlights

Job Title: Housing Duty Worker

Location: YMCA Mansfield, Commercial Gate, Mansfield, NG18 1EU

Hours: 37.5 hours per week Monday to Friday on a 3 week rolling rota

OR 23 hours per week Saturday to Sunday on a 2 week rolling rota.

You can find full details below.

What will you be doing?

As a Housing Duty Worker, you'll help keep our building running smoothly and be one of the first people residents see when they need support.

A typical shift could include:

• Welcoming residents and visitors
• Answering questions and helping people find the support they need
• Monitoring CCTV and building security
• Issuing keys and dealing with lost keys
• Reporting incidents and keeping records up to date
• Supporting fire safety checks
• Helping maintain a safe, clean and welcoming environment

Most importantly, you'll be a positive presence for the young people living with us and help them feel safe, supported and respected.

About You:

You might be perfect for this role if you:

• Enjoy working with people from different backgrounds
• Stay calm under pressure
• Are confident dealing with difficult situations
• Can work independently as well as part of a team
• Have good common sense and use your initiative
• Are reliable, honest and trustworthy
• Want to make a real difference in people's lives

Previous experience in housing or support work is helpful, but it's not essential.

We welcome applications from people looking to start a career in housing with previous experience in youth work, support work, customer service, security, care, hospitality or similar roles – previous experience of working or helping others is highly beneficial,

What matters most is your attitude, willingness to learn and commitment to helping others.

Shifts

We have full-time and part-time roles available:

Full time role – Monday to Friday only – 37.5 hours per week:

• 7:00am – 3:00pm
• 3:00pm – 11:00pm
• 11:00pm – 7:00am

Part-time role – Saturday to Sunday only – 23 hours per week:

• 11am – 11pm
• 11pm – 11am

What We Value

We’re driven by our core values and we look for these in every member of our team:

• We Seek Out – We’re always looking for ways to do better.
• We Welcome – We include, respect, and support everyone.
• We Inspire – We believe in every person’s potential.
• We Speak Out – We advocate for what’s right.
• We Serve Others – We act with compassion and purpose.

These values are more than just words—they shape how we work, lead, and serve.

Our North Star

Everything we do is inspired by our ambition that every child and young person we support:

• Builds the relationships that help them discover who they are
• Develops the skills and confidence to shape their own life
• Learns how to connect with and contribute to the world around them

You will play a vital role in achieving this mission.

We value your commitment and relentless dedication and have crafted a package of health & well-being benefits.

Here’s some of what you can expect:

• 23days annual leave (plus bank holidays), increasing to 28 days with service
• Funded training, qualifications & career progression across YMCA services
• Quarterly Campfires – celebrating our impact across the organisation
• Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme
• Discounted YMCA childcare & holiday clubs
• £500 refer-a-friend bonus

Diversity & Safer Recruitment

YMCA Robin Hood Group is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff can thrive.

Should you require any adjustments to support your full participation in our recruitment process, we would encourage you to share your needs with us so we can support you with your requirements. Please contact our recruitment team in the first instance.

We follow rigorous safer recruitment processes to ensure the protection of children, young people, and adults at risk. All applicants will be subject to a DBS checks, reference checks, and thorough vetting as part of our commitment to safeguarding.

What Happens Next?

We reserve the right to close the position earlier than advertised if required.

Due to the large number of applications we receive, we will be unable to provide specific feedback on why you may not have been shortlisted.