Resident Support Advocate — 24/7 Housing Team

Solid Ground; Seattle (WA); On-site; USD 42,000 - 58,000; Full time

Job summary

Solid Ground in Seattle is seeking a Resident Advocate for Santos Place to support families through life skills and connection to services. The RA ensures 24/7 staff presence and assists the Case Manager, promoting safety and functioning in the community.

This full-time role involves orientation of new residents, crisis intervention, documentation, and collaboration with the support team to maintain housing stability and resident well-being.

Responsibilities

• Assist the Case Manager and Case Manager Supervisor in providing domestic violence education, parenting support, and other life skills to residential families to promote safety and well-being.
• Enforce program rules, mediate resident conflict, and provide information and referral.
• Assist in completing assessments and updating case plans as needed; document services.
• Provide orientation to new residents including safety and security procedures, policies, and access to services.
• Advocate for residents who voice complaints and coordinate mediation when needed.
• Monitor the camera system and manage entries for volunteers, residents, and authorized guests.
• Assist with clerical tasks, data entry into the client database, and daily service logs.
• Attend meetings and participate in the Solid Ground Anti-Racism Initiative and related trainings.

Job description

Solid Ground in Seattle is seeking a Resident Advocate for Santos Place to support families through life skills and connection to services. The RA ensures 24/7 staff presence and assists the Case Manager, promoting safety and functioning in the community.

This full-time role involves orientation of new residents, crisis intervention, documentation, and collaboration with the support team to maintain housing stability and resident well-being.