Resident Advocate - Sand Point Families

Solid Ground; Seattle (WA); On-site; USD 35,000 - 45,000; Full time

Job summary

Solid Ground seeks a Resident Advocate in Seattle to support families in their housing program. The role includes crisis intervention, facilitating educational support, and maintaining safety within the facilities. You'll work in a collaborative team environment contributing to residents' well-being and self-sufficiency.

The position requires flexibility to cover various shifts including days, evenings, and weekends. Strong communication and cultural sensitivity are essential skills for successful candidates. Join us in our commitment to community support and diversity.

Qualifications

• Must assist with domestic violence education and life skills development for families.
• Experience in crisis management and resident advocacy is preferred.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Promote well-being and provide education to families.
• Monitor safety and respond to crises as necessary.
• Assist with data entry and maintain client documentation.

Skills

Crisis intervention

Cultural sensitivity

Conflict mediation

Communication

Job description

Resident Advocate - Sand Point Families

Promote well-being and support to families with children in our housing program.

Job Summary

Santos is a permanent supportive housing program providing 24/7 housing and supportive services to families with children. The Resident Advocate (RA) ensures that there is a staff presence in the building at all times and supports the work of the case manager. The RA assists with promoting the well-being of residents through a team approach of the development of life skills and ensures that residents have the resources and tools needed to become self‑sufficient and contributing members of their community. Resident advocates are responsible for sharing 24/7 coverage. This position is scheduled Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday, from 8am - 4:30pm Day, 4:00pm to 12:30am Swing and 12:00am to 8:30am Grave. Each workday and times to be determined by the need of the program and supervisor.

Essential Responsibilities, Duties & Tasks

Education & Support: The Resident Advocate (RA) assists the Case Manager and Case Manager Supervisor in providing domestic violence education, parenting support, and other life skills as needed to residential families to promote safety and well‑being. Aids in enforcing program rules, mediates resident conflict, and provides information and referral. Assists in completing assessments and updating case plans as needed. Assists in ensuring services are documented. Facilitates problem‑solving and provides crisis intervention services to residents as needed. Informs Supervisor when issues arise involving resident on off hours. Reads the shift change log at the beginning of each shift and documents any relevant details that occur during each shift.

Orientation: Welcome new residents and provide an orientation to the program that includes safety and security procedures, program policies and procedures, and general information about how to access services. Follow up as necessary with the support team to ensure that the resident needs are met. Maintain a close working relationship with public and private agencies involved with the family to support housing stability.

Advocacy: Advocates, promotes, and practices cultural sensitivity and competency in all day‑to‑day interaction. Advocates for residents who voice complaints, concerns, and grievances when appropriate; and coordinates and facilitates mediation when needed.

Safety: Monitor the camera system and open the door for volunteers, residents, and other authorized guests.

Organization: Assist with clerical projects and data entry into client database. Complete daily service log and all necessary documentation during shift; assist with client satisfaction or exit surveys. Monitor proper functioning of equipment and report any needed repairs to the appropriate staff.

Teamwork: Work with the support team to assist with work to foster an atmosphere of support and safety for residents, staff and volunteers. Participate in staff and team meetings. Participate in regular supervision meetings. Practice a positive and cooperative work approach and foster teamwork among co‑workers; participate in the Solid Ground Anti‑Racism Initiative. Attend workshops, classes, and conferences to enhance professional skill and knowledge. Assist with special events when appropriate.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Solid Ground is an equal opportunity employer committed to workplace diversity. We do not discriminate on the basis of gender, age, race and color, religion, marital status, national origin, disability or veteran status.