Resident Advocate – Sand Point Families

Solid Ground; Seattle (WA); On-site; USD 40,000 - 55,000; Full time

Job summary

Solid Ground in Seattle seeks a Resident Advocate for its permanent supportive housing program. The role supports families with children, ensuring staff presence and advocating for their well-being. Responsibilities include crisis intervention, mediation, and assisting with life skills.

The ideal candidate will have experience in case management and a commitment to cultural sensitivity. This position requires teamwork and will help foster a supportive atmosphere for residents and staff.

Qualifications

• Experience in providing support to families in crisis.
• Ability to facilitate problem solving and mediation.
• Strong organizational and clerical skills.

Responsibilities

• Provide support and services to families in the housing program.
• Assist with crisis intervention and resident conflict mediation.
• Monitor safety and security procedures in the facility.

Skills

Crisis intervention

Case management

Cultural sensitivity

Communication

Education

Bachelor's degree in social work or related field

Job description

Promote well-being and support to families with children in our housing program.

Job Summary

Santos is a permanent supportive housing program providing 24/7 housing and supportive services to families with children. The Resident Advocate (RA) ensures that there is a staff presence in the building at all times and supports the work of the case manager. The RA assists with promoting the well‑being of residents through a team approach of the development of life skills and ensures that residents have the resources and tools needed to become self‑sufficient and contributing members of their community. Resident advocates are responsible for sharing 24/7 coverage. This position is scheduled Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday, from 8am – 4:30pm Day, 4:00pm to 12:30am Swing and 12:00am to 8:30am Grave. Each workdays and times to be determined by need of the program and supervisor.

Education & Support

The Resident Advocate (RA) assists the Case Manager and Case Manager Supervisor in providing domestic violence education, parenting support, and other life skills as needed to residential families to promote safety and well‑being. Aids in enforcing program rules, mediates resident conflict, and provides information and referral. Assists in completing assessments and updating case plans as needed. Assists in ensuring services are documented. Facilitates problem solving and provides crisis intervention services to residents as needed. Informs Supervisor when issues arise involving resident on off hours. Read the shift change log at the beginning of each shift and document any relevant details that occur during each shift.

Orientation

Welcome new residents and provide an orientation to the program that includes safety and security procedures, program policies and procedures, and general information about how to access services. Follow up as necessary with the support team to ensure that the resident needs are met. Maintain a close working relationship with public and private agencies involved with the family to support housing stability.

Advocacy

Advocates, promotes, and practices cultural sensitivity and competency in all day-to-day interaction. Advocates for residents who voice complaints, concerns, and grievances, when appropriate; and coordinates and facilitates mediation when needed.

Safety

Monitor the camera system and open the door for volunteers, residents, and other authorized guests.

Organization

Assist with clerical projects and data entry into client database. Complete daily service log and all necessary documentation during shift; assist with client satisfaction or exit surveys. Monitor proper functioning of equipment and report any needed repairs to the appropriate staff.

Teamwork

Work with the support team to assist with work to foster an atmosphere of support and safety for residents, staff and volunteers. Participate in staff and team meetings. Participate in regular supervision meetings. Practice a positive and cooperative work approach and foster teamwork among co-workers; participate in the Solid Ground Anti‑Racism Initiative. Attend workshops, classes, and conferences to enhance professional skill and knowledge. Assist with special events when appropriate.

Solid Ground is an equal opportunity employer committed to workplace diversity. We do not discriminate on the basis of gender, age, race and color, religion, marital status, national origin, disability or veteran status.