Resident Advocate – Santos Place, weekday swing

Solid Ground; Seattle, Northern (WA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Solid Ground’s Santos program seeks a Resident Advocate to ensure 24/7 staff presence and support families in developing life skills and securing resources for self-sufficiency. The RA assists the Case Manager and coordinates services to promote safety and well-being.

The role includes education on domestic violence and parenting, enforcing program rules, crisis intervention, and documentation. It also involves orientation for new residents, advocacy, team collaboration, and participation in

Qualifications

• No explicit experience requirements stated in the ad.

Responsibilities

• Assists the Case Manager and Case Manager Supervisor in providing domestic violence education, parenting support, and other life skills to residential families.
• Enforces program rules, mediates resident conflict, and provides information and referral.
• Assists in completing assessments and updating case plans; ensures services are documented; maintains daily service logs.
• Facilitates problem solving and crisis intervention; informs Supervisor of issues during off hours.
• Welcomes new residents and provides orientation to safety, policies and access to services.
• Advocates for residents, promotes cultural sensitivity, and coordinates mediation when needed.
• Monitors the camera system and opens the door for volunteers, residents, and authorized guests.
• Supports clerical tasks and data entry into the client database; participates in staff meetings and supervision.

Job description

Promote the well-being of residents through a team approach with the development of life skills, resources and tools.

Job Summary

Santos is a permanent supportive housing program providing 24/7 housing and supportive services to families with children. The Resident Advocate (RA) ensures that there is a staff presence in the building at all times and supports the work of the case manager. The RA assists with promoting the well-being of residents through a team approach of the development of life skills and ensures that residents have the resources and tools needed to become self-sufficient and contributing members of their community. Resident advocates are responsible for sharing 24/7 coverage. This position is scheduled Monday, Tuesday, Wednesday, and Thursday, from 8am – 4:30pm Day, 4:00pm to 12:30am Swing and 12:00am to 8:30am Grave. Each work day and times to be determined by need of the program and supervisor.

Education & Support: The Resident Advocate (RA) assists the Case Manager and Case Manager Supervisor in providing domestic violence education, parenting support, and other life skills as needed to residential families to promote safety and well-being. Aids in enforcing program rules, mediates resident conflict, and provides information and referral. Assists in completing assessments and updating case plans as needed. Assists in ensuring services are documented. Facilitates problem solving and provides crisis intervention services to residents as needed.Informs Supervisor when issues arise involving resident on off hours. Read the shift change log at the beginning of each shift and document any relevant details that occur during each shift.

Orientation: Welcome new residents and provide an orientation to the program that includes safety and security procedures, program policies and procedures, and general information about how to access services. Follow up as necessary with the support team to ensure that the residents’ needs are met. Maintain a close working relationship with public and private agencies involved with the family to support housing stability.

Advocacy: Advocates, promotes, and practices cultural sensitivity and competency in all day-to- day interaction. Advocates for residents who voice complaints, concerns, and grievances, when appropriate; and coordinates and facilitates mediation when needed.

Safety: Monitor the camera system and open the door for volunteers, residents, and other authorized guests.

Organization: Assist with clerical projects and data entry into client database. Complete daily service log and all necessary documentation during shift; assist with client satisfaction or exit surveys. Monitor proper functioning of equipment and report any needed repairs to the appropriate staff.

Teamwork: Work with the support team to assist with work to foster an atmosphere of support and safety for residents, staff and volunteers. Participate in staff and team meetings. Participate in regular supervision meetings. Practice a positive and cooperative work approach and foster teamwork among co-workers; participate in the Solid Ground Anti-Racism Initiative. Attend workshops, classes, and conferences to enhance professional skill and knowledge. Assist with special events when appropriate.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Solid Ground is an equal opportunity employer committed to workplace diversity. We do not discriminate on the basis of gender, age, race and color, religion, marital status, national origin, disability or veteran status.