Resident Advocate - Santos Place

Solid Ground

Seattle (WA)

On-site

USD 35,000 - 45,000

Full time

14 days+

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Job summary

A nonprofit housing organization in Seattle is looking for a Resident Advocate to support families in a permanent supportive housing program. The role involves providing education, managing crises, and assisting families with the resources needed for self-sufficiency. Ideal candidates should have strong communication skills and a background in social services. This is a full-time, entry-level position offering a chance to make a difference in the community.

Qualifications

Experience in providing education and support in social services or similar fields.
Strong communication and interpersonal skills.
Ability to monitor safety and security procedures.

Responsibilities

Assist the Case Manager in providing domestic violence education and parenting support.
Welcome new residents and provide orientation about the program.
Promote cultural sensitivity while advocating for residents.
Monitor the camera system for safety.
Assist with clerical projects and data entry.

Skills

Cultural sensitivity

Crisis intervention

Conflict mediation

Life skills development

Job description

Overview

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Job Summary

Santos Place is a permanent supportive housing program providing 24/7 housing and supportive services to families with children. The Resident Advocate (RA) ensures that there is a staff presence in the building at all times and supports the work of the case manager. The RA assists with promoting the well-being of residents through a team approach of the development of life skills and ensures that residents have the resources and tools needed to become self-sufficient and contributing members of their community. Residential Advocates are responsible for sharing 24/7 coverage.

Essential Responsibilities, Duties & Tasks

Education & Support: The Resident Advocate (RA) assists the Case Manager and Therapeutic Case Manager Supervisor in providing domestic violence education, parenting support, and other life skills as needed to residential families to promote safety and well-being. Aids in enforcing program rules, mediates resident conflict, and provides information and referral. Assists in completing assessments and updating case plans as needed. Assists in ensuring services are documented. Facilitates problem solving and provides crisis intervention services to residents as needed. Informs Supervisor when issues arise involving resident and/or resident children on off hours. Read the shift change log at the beginning of each shift and document any relevant details that occur during each shift.
Orientation: Welcome new residents and provide an orientation to the program that includes safety and security procedures, program policies and procedures, and general information about how to access services. Follow up as necessary with the support team to ensure that the resident needs are met. Maintain a close working relationship with public and private agencies involved with the family to support housing stability.
Advocacy: Advocates, promotes and practices cultural sensitivity and competency in all day-to-day interaction. Advocates for residents who voice complaints, concerns and grievances, when appropriate; and coordinates and facilitates mediation when needed.
Safety: Monitor the camera system and open the door for volunteers, residents and other authorized guests.
Organization: Assist with clerical projects and data entry into client database.

Seniority level