Resident Social Services Clerk

Coalinga Regional Medical Center; Coalinga (CA); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Coalinga Regional Medical Center is seeking a clerical Social Services support professional to maintain resident records, prepare correspondence, and coordinate care plan meetings. The role emphasizes confidentiality, accurate documentation, and collaboration with the Social Services Director and healthcare team.

Responsibilities include intake support, discharge planning documentation, and coordinating transportation for residents.

Qualifications

• High School Diploma or equivalent is required.
• Prior clerical/administrative experience preferred.
• Healthcare or long-term care setting experience a plus.
• Maintain confidentiality of resident and department information per HIPAA.

Responsibilities

• Maintain and organize resident social service files and records.
• Prepare and distribute social service correspondence and forms.
• Schedule appointments and care plan meetings.
• Answer calls, take messages, and handle routine inquiries.
• Assist with intake paperwork for new admissions.
• Prepare documentation for discharge planning and referrals.
• Track requests for DME and referrals to home health.
• Coordinate transportation for residents to appointments.
• Maintain department calendar and deadlines.
• Track and file grievances and complaints.
• Assist with Medicare/Medi‑Cal and financial aid paperwork.
• Maintain department forms and inventory.
• Update resident records in the EHR system.
• Prepare materials for facility surveys and audits.
• Photocopy, scan, fax, and file documents.
• Maintain HIPAA-compliant confidentiality at all times.
• Communicate professionally with residents, families, staff, and agencies.
• Assist with other clerical duties as needed.
• Attend required training and department meetings.
• Ensure compliance with all applicable regulations.

Skills

Organizational skills

Attention to detail

Communication skills

HIPAA knowledge

Computer literacy

Education

High School Diploma or equivalent

Tools

EHR systems

Word processing

Spreadsheets

Email

Job description

Coalinga Regional Medical Center is seeking a clerical Social Services support professional to maintain resident records, prepare correspondence, and coordinate care plan meetings. The role emphasizes confidentiality, accurate documentation, and collaboration with the Social Services Director and healthcare team.

Responsibilities include intake support, discharge planning documentation, and coordinating transportation for residents.