Resident Services & Virtual Programs Coordinator

Project Access Inc; San Jose (CA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Short-term disability

Term life insurance

EAP

Vision insurance

Voluntary life insurance

Pet insurance

4% 401(k) match

Paid time off + 14 holidays

Job summary

Project Access, Inc. in San Jose, CA, is hiring a Resident Services Coordinator for Virtual Programming and Site Coverage. This full-time role combines 16 hrs/week supporting RSVP communities with 24 hrs/week providing flexible coverage at other sites across the Bay Area.

Excellent communication and community-building skills are essential. You will coordinate programs, manage the Project Access app, and support residents with information and referrals while collaborating with property management

Qualifications

• Bilingual English/Spanish required.
• Four years of experience in multi-family housing or related fields such as social services or community outreach; OR a Bachelor's Degree in Social Work, Human Services, or related field.
• Experience in both youth programs and virtual program delivery, webinar, content creation, or online community management preferred.

Responsibilities

• Deliver resident programs and services across assigned communities in alignment with Program model, contracts, and core initiative areas.
• Plan, coordinate, and facilitate in-person and virtual programs, workshops, and community-building activities for youth, families, adults, and seniors.
• Build relationships with residents through regular outreach and engagement via in-person, phone, and app-based communication.
• Support resident participation in the Project Access app by encouraging use and sharing resources.
• Manage each site’s virtual presence through CMS by posting announcements, events, newsletters, and updates.
• Moderate app-based community activity to maintain a respectful, safe environment.
• Host and support virtual programming offered through the app.
• Provide residents with information, referrals, and connections to resources.
• Coordinate relationships with property management and service providers to support programming.
• Coordinate food distributions, resource deliveries, and other supportive activities as needed.
• Maintain program records, participation data, and routine reports in designated systems.
• Assist with newsletters, calendars, flyers, and outreach materials.
• Help monitor resident participation, engagement, and outcomes.

Skills

MS Office

Adobe Acrobat

Canva

Salesforce

Concur

Mobile apps

CMS

Social media

iOS/Android

Project management

Communication

Problem solving

Multitasking

Education

Bachelor's in Social Work / Human Services

4 years housing/related experience

Tools

MS Office

Adobe Acrobat

Canva

Salesforce

Concur

Job description

Project Access, Inc. in San Jose, CA, is hiring a Resident Services Coordinator for Virtual Programming and Site Coverage. This full-time role combines 16 hrs/week supporting RSVP communities with 24 hrs/week providing flexible coverage at other sites across the Bay Area.

Excellent communication and community-building skills are essential. You will coordinate programs, manage the Project Access app, and support residents with information and referrals while collaborating with property management