Resident Services Specialist

Quadel; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Quadel's Affordable Housing team is seeking a friendly, helpful receptionist to greet visitors, answer phones, and provide program information to applicants, participants, owners, and the public in a professional, courteous manner.

You will document interactions in our system, route inquiries, and assist with light administrative tasks while supporting a diverse community and upholding the company’s service standards.

Qualifications

• Ability to provide friendly and efficient customer service to the public.
• Ability to effectively communicate verbally with internal contacts and others as appropriate.
• Demonstrated ability to work successfully with socio-economically and ethnically diverse populations.
• Ability to complete weekly reports.

Responsibilities

• Greet visitors, provide information and direct person to the appropriate person as needed.
• Respond to general inquiries from the public about the program.
• Look up necessary data in system of record.
• Enter notes in system of record regarding visitor name, reason for visit, who was referred to, action needed, etc.

Skills

Customer service

Verbal communication

English proficiency

Bilingual (Spanish helpful)

Education

High school diploma or equivalent

Job description

Quadel's Affordable Housing team is seeking a friendly, helpful receptionist to greet visitors, answer phones, and provide program information to applicants, participants, owners, and the public in a professional, courteous manner.

You will document interactions in our system, route inquiries, and assist with light administrative tasks while supporting a diverse community and upholding the company’s service standards.