Resident Services Rep

Rochester Regional Health; United States; On-site; USD 24,000 - 27,000; Full time

Job summary

Rochester Regional Health Recruiter is seeking a Resident Services Rep to provide general clerical support and organize the unit’s staff workflow. The role emphasizes superior customer service by aligning with the Brand promise and Core Values at Park Ridge Living Center in Rochester, NY.

The position involves coordinating call lights, appointments, and transport; maintaining medical records; and supporting nurse managers with interdepartmental communications and scheduling, while ensuring

Qualifications

• One year of clerical experience, preferably in Health Care.
• High School Diploma or equivalent.
• Associates degree and knowledge of medical terminology.

Responsibilities

• Monitors and intercedes as indicated with the residents via the call light system or personal contact to answer needs of the residents either directly or by referring them to the appropriate staff in a timely manner.
• Responsible for organizational processes of the unit, including telephone triage, verbal and written communication, appointments and resident transportation, organizational calendars for such things as lab work, supplies to be ordered, etc.
• Assists Nurse Manager or her designee in interdepartmental communication such as obtaining test results, lab work results in a timely manner.
• Monitors and sets physician schedules, consult appointments and other resident appointments. Maintains a log of when appointments are due. Notes and tracks physician orders.
• Monthly charting. Maintains appropriate unit and resident medical records in compliance with Unity Health System and Regulatory requirements.
• Oversees the clerical process of resident’s admission, discharge, ensuing proper identification of residents room, personal belongings and medical records.
• Responsible for filing and thinning of medical records as per protocol. Processing medical records to and from the Medical Record Department.
• Acts as a Receptionist, provides telecommunication coverage, acts as information desk for the department, relaying messages, etc. Oversees smooth information flow, including mail, photo copying, faxing and other unit communication in a timely manner.
• Other duties as assigned.

Skills

Clerical experience

Education

High School Diploma or equivalent

Associate degree

Medical terminology knowledge

Job description

STATUS: Full time

JOB TITLE: Resident Services Rep

DEPARTMENT: PRLC Nursing Admin

LOCATION: Park Ridge Living Center - 1555 Long Pond Road
Rochester, NY 14626

SCHEDULE: M-F shifts varies depending on day/evening shift, weekend rotation requirement roughly every 3 weeks

SUMMARY

Provides general clerical support and organization to the unit’s staff, through timely and well organized processes. Provides superior customer service by modeling the Brand promise and Core Values.

RESPONSIBILITIES

• Monitors and intercedes as indicated with the residents via the call light system or personal contact to answer needs of the residents either directly or by referring them to the appropriate staff in a timely manner.

• Responsible for organizational processes of the unit, including the following: telephone triage, verbal and written communication, appointments and resident transportation, organizational calendars for such things as lab work, supplies to be ordered, etc.

• Assists Nurse Manager or her designee in interdepartmental communication such as obtaining test results, lab work results in a timely manner.

• Monitors and sets physician schedules, consult appointments and other resident appointments. Maintains a log of when appointments are due. Notes and tracks physician orders.

• Monthly charting. Maintains appropriate unit and resident medical records in compliance with Unity Health System and Regulatory requirements.

• Oversees the clerical process of resident’s admission, discharge, ensuing proper identification of residents room, personal belongings and medical records.

• Responsible for filing and thinning of medical records as per protocol. Processing medical records to and from the Medical Record Department.

• Acts as a Receptionist, provides telecommunication coverage, acts as information desk for the department, relaying messages, etc. Oversees smooth information flow, including mail, photo copying, faxing and other unit communication in a timely manner.

• Other duties as assigned.

REQUIRED QUALIFICATIONS

• NA

PREFERRED QUALIFICATIONS

• High School Diploma or equivalent

• Associates degree and knowledge of medical terminology

• One year of clerical experience, preferably in Health Care.

EDUCATION

LICENSES / CERTIFICATIONS

PHYSICAL REQUIREMENTS

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE

$17.25 - $19.88

CITY

Rochester

POSTAL CODE

14626

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.