Resident Services & Property Operations Assistant

Monroe Group; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Monroe Group is seeking an Assistant Community Manager to oversee office operations under the Community Manager’s direction. You will handle clerical tasks, rent collection, and tenant records for affordable housing properties.

The role includes assisting with resident orientations, coordinating maintenance, and ensuring compliance with LIHTC, Section 8, and HUD programs. Strong communication and confidentiality are essential for success.

Qualifications

• Must have strong customer service skills and attention to detail.
• Proficient in clerical tasks, filing, and handling sensitive paperwork.
• Excellent verbal and written communication abilities.
• Experience with affordable housing programs (LIHTC, Section 8, HUD).

Responsibilities

• Manage office clerical duties and resident files.
• Build knowledge of property programs and ensure compliance.
• Assist in rent collection and deposit processing.
• Support Community Manager and supervise in their absence.
• Coordinate with maintenance and enter work orders as needed.
• Prepare for resident orientations and maintain records.

Skills

Customer service

Office administration

Communication

Clerical tasks

Education

High School diploma

1 year Assistant Property Management experience

LIHTC Section 8 HUD knowledge

Job description

Monroe Group is seeking an Assistant Community Manager to oversee office operations under the Community Manager’s direction. You will handle clerical tasks, rent collection, and tenant records for affordable housing properties.

The role includes assisting with resident orientations, coordinating maintenance, and ensuring compliance with LIHTC, Section 8, and HUD programs. Strong communication and confidentiality are essential for success.