Resident Services & Operations Coordinator

657 Ashby Ponds, Inc.; Ashburn (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

PTO + volunteer hours

401k with match

Onsite medical centers

Dining discounts

Education assistance

Job summary

Ashby Ponds by Erickson Senior Living in Loudoun County, Virginia, is seeking a General Services Coordinator to act as a central resource for residents, visitors, vendors and team members. You’ll coordinate service requests, support daily departmental operations, maintain accurate records, and help ensure seamless delivery of housekeeping and general services.

Qualifications emphasize organization, customer service and MS Office proficiency; ServiceMax experience is a plus.

Qualifications

• Minimum of one year of administrative, office support, customer service, scheduling, or coordination experience preferred.
• Excellent organizational skills and attention to detail.
• Ability to prioritize multiple tasks and manage deadlines.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to learn and navigate department-specific software systems.
• Professional demeanor with strong problem-solving and interpersonal skills with a genuine commitment to serving older adults.

Responsibilities

• Serve as a primary point of contact for residents, staff, visitors, and vendors by providing excellent customer service and timely resolution of inquiries.
• Receive, prioritize, track, and follow up on service requests and work orders to ensure accurate and efficient completion.
• Coordinate and maintain housekeeping schedules, service requests, and departmental workflows.
• Utilize internal systems, including ServiceMax and other technology platforms, to manage work orders, generate reports, and maintain records.
• Maintain accurate resident, apartment, vendor, and billing information within departmental databases.
• Collaborate with multiple departments to ensure exceptional service delivery and resident satisfaction.
• Identify opportunities to improve processes, communication, and operational efficiency.

Skills

Customer service

Organization

Multitasking

Communication

Microsoft Office

Tools

ServiceMax

Job description

Ashby Ponds by Erickson Senior Living in Loudoun County, Virginia, is seeking a General Services Coordinator to act as a central resource for residents, visitors, vendors and team members. You’ll coordinate service requests, support daily departmental operations, maintain accurate records, and help ensure seamless delivery of housekeeping and general services.

Qualifications emphasize organization, customer service and MS Office proficiency; ServiceMax experience is a plus.