Resident Services Office and Mail Coordinator

Capital Property Solutions; North Carolina; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive base salary

100% paid medical insurance

Dental/Life insurance benefits

401(k)

HSA

11 Paid Holidays

Vacation, sick, and wellness time

Computer provided

Career advancement opportunities

Job summary

Capital Property Solutions is seeking an organized Office Coordinator to manage mail operations for HOAs and keep the office running smoothly. You will handle mail preparation, routing, and records while providing front-desk support and general admin assistance.

The role requires attention to detail, ability to manage multiple tasks, and experience with office equipment. Join a team focused on professional and efficient service for residents and associations.

Qualifications

• High school diploma or equivalent
• Proficient with basic office software and data entry
• Strong written and verbal communication skills
• Ability to operate standard office equipment

Responsibilities

• Print and prepare outgoing letters and mail for HOAs
• Process outgoing mail for timely delivery (sorting, stuffing, sealing, postage)
• Verify addresses and documents prior to mailing
• Retrieve mail from offsite P.O. Box, sort and scan incoming mail
• Route scanned/physical mail to appropriate association, dept, or staff
• Maintain accurate records of incoming mail
• Assist with bulk mailings, notices, assessments, ballots
• Meet deadlines and follow association instructions
• Keep mailroom clean, organized, and stocked
• Maintain printers, scanners, postage machines, and report issues
• Order and inventory mailroom, general office, and kitchen supplies
• Monitor stock levels and place orders to avoid shortages
• Code and route supply invoices to Accounting for payment
• Keep kitchen/breakroom area clean and stocked with drinks/snacks
• Greet visitors at office door and direct to staff
• Answer and route incoming calls to staff/department
• Respond to Resident Services requests via email (keys, FOBs, reservations)
• Enter/maintain resident and vendor info in property mgmt software (Yardi/AppFolio)
• Provide general administrative support during high-volume periods

Job description

Capital Property Solutions is seeking an organized Office Coordinator to manage mail operations for HOAs and keep the office running smoothly. You will handle mail preparation, routing, and records while providing front-desk support and general admin assistance.

The role requires attention to detail, ability to manage multiple tasks, and experience with office equipment. Join a team focused on professional and efficient service for residents and associations.