Resident Services Navigator & Case Manager

Housing Authority of the City of Shreveport; Shreveport (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

Housing Authority of the City of Shreveport is seeking a Resident Services Coordinator to manage a caseload, counsel participants, and evaluate client progress within the HACS Resident Services Program.

The role involves coordinating training, orientations, needs assessments, and referrals, while maintaining case files and preparing reports for the Executive Director. Experience with HUD rental assistance and helping low-income families is essential.

Qualifications

• Bachelor’s degree in Social Work or related field from an accredited college or university.
• Experience in case management for social services and working with low-income families.
• Knowledge of local community resources to increase earnings/assets.
• Familiarity with HUD rental assistance programs and related guidelines.

Responsibilities

• Coordinate efforts to help families achieve self-sufficiency through social and public agency resources.
• Organize meetings and provide residents information on the Resident Services program.
• Conduct interviews, prepare needs assessments, referrals, and contracts.
• Liaise between participants and community resources; maintain case files.
• Plan events and prepare informational materials (brochures, handouts, newsletters).
• Prepare program reports for participants and submit to Executive Director.
• Assist participants to improve knowledge of credit, budgeting, and finances.

Skills

Counseling

Case management

Data collection

Report writing

Interpersonal skills

Education

Bachelor’s degree in Social Work or related field

Job description

Housing Authority of the City of Shreveport is seeking a Resident Services Coordinator to manage a caseload, counsel participants, and evaluate client progress within the HACS Resident Services Program.

The role involves coordinating training, orientations, needs assessments, and referrals, while maintaining case files and preparing reports for the Executive Director. Experience with HUD rental assistance and helping low-income families is essential.