Resident Services Coordinator

Housing Authority of the City of Shreveport; Shreveport (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

Housing Authority of the City of Shreveport is seeking a Resident Services Coordinator to manage a caseload, counsel participants, and evaluate client progress within the HACS Resident Services Program.

The role involves coordinating training, orientations, needs assessments, and referrals, while maintaining case files and preparing reports for the Executive Director. Experience with HUD rental assistance and helping low-income families is essential.

Qualifications

• Bachelor’s degree in Social Work or related field from an accredited college or university.
• Experience in case management for social services and working with low-income families.
• Knowledge of local community resources to increase earnings/assets.
• Familiarity with HUD rental assistance programs and related guidelines.

Responsibilities

• Coordinate efforts to help families achieve self-sufficiency through social and public agency resources.
• Organize meetings and provide residents information on the Resident Services program.
• Conduct interviews, prepare needs assessments, referrals, and contracts.
• Liaise between participants and community resources; maintain case files.
• Plan events and prepare informational materials (brochures, handouts, newsletters).
• Prepare program reports for participants and submit to Executive Director.
• Assist participants to improve knowledge of credit, budgeting, and finances.

Skills

Counseling

Case management

Data collection

Report writing

Interpersonal skills

Education

Bachelor’s degree in Social Work or related field

Job description

Coordinate activities, manage, counsel, and evaluate a caseload of participants in the HACS Resident Services Program. Provide and arrange training program, conduct orientations, evaluations and appraisals of clients, collect data file reports and provide technical assistance to HACS staff with related work as required.

Essential Functions

• Coordinate the HACS effort to make families self-sufficient with social, community and other public agencies that provide assistance to the Resident Services program.
• Organize an agenda and participate in meetings that provide residents information on the Resident Services program.
• Conduct one-on-one interviews with Resident Services participants, prepare contracts, prepare needs assessment, and make referrals.
• Act as liaison between program participants and various community resources.
• Create and maintain case files on all Resident Services and Homeownership program participants.
• Plan and coordinate special events and programs as assigned.
• Prepare a variety of written materials to address participant needs including brochures, handouts, and newsletters.
• Prepare reports for the program by individual participants and submit to the Executive Director.
• Assist participants to increase knowledge of issues related to credit, budgeting, and finances through one on one work and/or referrals.
• Prepare proposals for services as needed.

Education and Experience

• Minimum education requirement: Bachelor’s degree in Social Work or related field from an accredited college or university.
• Prior employment experience related to case management
• Experience working with low-income families and the populations the program intends to serve
• Experience working with self-sufficiency, earnings and/or employment programs
• Knowledge of resources available in the local community to help residents increase their earnings and assets
• Knowledge of pertinent HUD regulations
• Prior employment experience related to HUD rental assistance programsJoin us in making a meaningful difference in residents’ lives! We’re committed to fostering an inclusive environment where every individual feels supported. This paid position offers an opportunity to develop your skills while contributing positively to our community’s well-being.
• Empathy and positive regard for the families who enroll in the FSS program, a commitment to the mission of the FSS program, and the ability to be nonjudgmental in working with FSS participants