Resident Services Manager – Packaging Field Leader

YRH - PACKSIZE LLC; United States; On-site; USD 95,000 - 109,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement plan

Paid Time Off

Health Savings and Flexible Spending

Life and disability insurance

Voluntary benefits (critical illness,;

Employee Assistance Program (EAP)

Job summary

Packsize is seeking a Resident Services Manager in Stockton, CA to lead a team of Resident Service Engineers who install, maintain, and support Packsize equipment at key customer locations.

You will work cross-functionally with R&D, Software, and Quality Engineering, manage workload and travel up to 25% during training, and coach staff to ensure 5-Star customer service while meeting safety standards.

Qualifications

• A Bachelor's degree in an Engineering field or relevant experience required
• 3-5 years of Field Service management experience
• Excellent Customer Service skills
• Basic Excel, Word skills
• Knowledge of Windows platforms
• Advanced mechanical skills
• Advanced troubleshooting skills to resolve equipment issues utilizing drawings, operational characteristics, and technical documentation
• Ability to learn troubleshooting and problem-solving procedures
• Able and willing to lift up to 50 lbs
• Ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist
• Must be able to climb a ladder
• Ability to interact and develop relationships with key divisions within Packsize
• Effectively communicate through written and verbal reports to Packsize and customers

Responsibilities

• This position will work cross functionally with R&D, Software and Quality Engineering teams
• Manage workload, overtime and overall demand on labor resource technicians
• Travel to customer sites to support on-site Resident Service Engineers
• Coaching and teaching of current team members and new hires
• Develops knowledge of Packaging Designs
• Review projects, define the equipment and service scope with customer and sales divisions
• Manage and administer team budget
• Supervise mechanical and electrical installation, monitor scope as well as manage customer expectations
• Learns and completes basic administration duties (assigned tasks, emails, etc.)
• Ensure team is learning and maintaining Packsize and client safety protocols
• Excellent work ethic and time management skills needed
• Must be accessible via telephone, and promptly return email and phone messages
• Travel by vehicle or airplane to support team members and clients as needed

Skills

Engineering degree

Field service management

Customer service

Excel

Word

Windows platforms

Mechanical skills

Troubleshooting

Communication

Driving

Team leadership

Education

Bachelor's degree in Engineering

Job description

Packsize is seeking a Resident Services Manager in Stockton, CA to lead a team of Resident Service Engineers who install, maintain, and support Packsize equipment at key customer locations.

You will work cross-functionally with R&D, Software, and Quality Engineering, manage workload and travel up to 25% during training, and coach staff to ensure 5-Star customer service while meeting safety standards.